Human Resources Specialist

CubeSmart; Malvern (Chester County); Hybrid; USD 52,000 - 68,000; Full time

Job summary

CubeSmart is seeking a Human Resources Specialist for a hybrid role with two remote days (Monday and Friday) and three on-site days (Tuesday–Thursday). You will perform essential HR functions including processing of I-9s, unemployment claims, teammate status changes, policy development, and employee relations in collaboration with HR, Legal, and Operations.

The position requires a Bachelor’s degree in HR or related field and 1–2 years of HR experience, with strong communication and analytical

Qualifications

• Bachelor's degree in Human Resources or related field required.
• 1–2 years HR experience or equivalent.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Experience developing/administering policies and procedures.

Responsibilities

• Process new hire I-9s and status changes through the workflow system.
• Handle unemployment claims and hearings with outside vendor.
• Respond to teammate relations inquiries and conduct investigations when needed.
• Assist in policy development, updates, and employee education on the PPM.
• Provide coaching to managers to resolve relations issues and reduce risk.

Skills

Interpersonal

Communication

Teamwork

Problem solving

Education

Bachelor's degree in HR or related field

Tools

MS Office

HRIS

Policy system

Job description

Overview

This is a hybrid role. 2 days remote (Monday, Friday) and 3 days onsite (Tuesday-Thursday). The Human Resources Specialist performs essential HR functions including processing of new hire I-9s, unemployment claims, teammate status changes, policy development and administration, and employee relations. The Human Resources Specialist collaborates often with the HR Business Partners, broader HR department, Operations, and Legal teams.

Who We Are

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you

Responsibilities

• Responsible for approval of teammate status changes through the workflow system, including new hires, changes, terminations, and system access requests


• Manages new hire I-9 processing and reverification process


• Responds to unemployment claims through our outside vendor, including setting up representation for hearings


• Assists HR Business Partners in responding to teammate relations calls, including:




• Independently conducts effective, thorough, and objective investigations performing root cause analysis, mitigating risk, and developing plans that support positive outcomes in line with company values


• Provides coaching and counseling to managers and teammates to resolve teammate relations issues and conflict and to minimize CubeSmart’s legal risk in employment matters




• Assists in managing the Policy and Procedure Manual (PPM) including updating policies, writing new policies, and educating teammates on interpretation of policies


• Informs and advises teammates of the CubeSmart PPM


• Manages AskHR inbox, responding to teammate questions or inquiries


• Manages required labor law poster vendor to ensure compliance with federal and state laws


• Investigates background screening reports, proposing approval or denial of employment


• Manages teammate communications for store disposition process, including drafting communication plans, talking points for manager, and written communications for teammates


• Assists the HR Department in carrying out various human resource programs

Qualifications

• Bachelor's degree in Human Resources or related field


• 1-2 years of experience in Human Resources, or any similar combination of education and experience


• Strong interpersonal and relationship building skills, including ability to collaborate, resolve conflicts, and work in a team-based environment


• Excellent written, verbal, and interpersonal communication skills ensuring the message is clear and concise


• Strong analytical and decision-making skills with the ability to seek out underlying assumptions through probing, questioning, and listening


• Prior experience developing and administering policies


• Proficiency in MS Word, Excel, PowerPoint and Outlook as well as experience working with HRIS systems


• Attention to detail achieving thoroughness and accuracy in work products


• Results-oriented with the ability to manage multiple projects simultaneously and prioritize activities around established goals


• Ability to work independently while working effectively as part of a team