Human Resources Specialist

Harvey Nash; California (MO); Remote; USD 34,440 - 39,950; Full time

Job summary

Harvey Nash USA is seeking an experienced HR Operations Specialist to support a leading healthcare organization. This remote role for California residents focuses on HR case management, benefits, payroll, and policy-compliant processing.

The ideal candidate will excel in a fast-paced environment, demonstrate strong ownership, and deliver high-quality HR service across multiple centers of excellence.

Qualifications

• Resourceful, self-sufficient and able to work independently.
• Demonstrates ownership, accountability and a growth mindset.
• Excellent verbal and written communication with a customer-first approach.
• Strong understanding of HR processes, policies and employee support functions.
• Experience handling HR service requests or HR operations in a shared services environment.

Responsibilities

• Review HRIS transactional requests daily and weekly, approving or rejecting as per HR policies.
• Understand core HR policies to ensure accurate, timely, and compliant processing.
• Escalate complex issues to HR leadership when appropriate.
• Manage employee HR cases including benefits, payroll, leave, and inquiries.
• Collaborate with Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement and other teams to resolve issues.
• Deliver exceptional customer service by handling cases with accuracy and professionalism.
• Identify trends in inquiries and recommend process improvements or escalations.
• Serve as a trusted HR resource while ensuring policy compliance.

Skills

Resourceful

Ownership mindset

Customer-first communication

HR knowledge

Independent worker

Education

Associate or Bachelor’s in HR

Tools

Oracle HCM

UKG UltiPro

Job description

Harvey Nash USA has been engaged to find a talented HR Operations Specialist for a leading healthcare organization committed to delivering exceptional employee experiences through operational excellence.

Job Title: HR Operations Specialist

Location: Remote (California Residents Only)

Duration: 6-Month Contract

About the Role

We are seeking a detail-oriented and customer-focused HR Operations Specialist to join a dynamic HR team. This role is responsible for supporting a wide range of HR operations and employee inquiries while ensuring timely, accurate, and high-quality service delivery. The ideal candidate is resourceful, takes ownership of their work, communicates effectively, and thrives in a fast-paced environment.

Day-to-Day Responsibilities

• Review HRIS transactional process requests daily and weekly, approving or rejecting transactions based on established HR policies and procedures.
• Understand core HR policies and processes to ensure accurate, timely, and compliant transaction processing.
• Escalate complex transactional issues and policy-related questions to HR leadership when appropriate.
• Manage employee HR cases, calls, and chats involving benefits, compensation, wellness programs, leave of absence, payroll, performance management, and other HR-related inquiries.
• Collaborate with cross-functional HR teams including Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement, Eligibility, and Corporate Real Estate to resolve employee issues.
• Deliver exceptional customer service by managing cases with accuracy, attention to detail, and professionalism while enhancing the employee experience.
• Identify trends in employee inquiries and partner with leadership on process improvements or escalations.
• Serve as a trusted HR resource while ensuring compliance with organizational policies and service standards.

Must-Have Skills

• Resourceful and self-sufficient with the ability to work independently and efficiently.
• Demonstrates strong ownership, accountability, and a growth mindset by learning quickly and embracing feedback.
• Excellent verbal and written communication skills with a customer-first approach.
• Strong understanding of HR processes, policies, and employee support functions.
• Experience handling HR service requests or HR operations in a shared services or HR support environment.

Preferred Skills

• Experience with Oracle HCM.
• Experience with UKG (Ultipro)
• Passion for Human Resources with broad HR knowledge; SHRM-CP certification is a plus.
• Strong relationship-building and stakeholder management skills.
• Experience supporting multiple HR Centers of Excellence.

Education

• Associate's or bachelor’s degree in human resources or a related field OR 5+ years of HR experience in lieu of a degree.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $25.00 - $29.00 per hour on W2, depending on experience.

About Us

Harvey Nash is a national, full-service talent management firm specializing in technology and professional staffing. Our company was founded with a mission to serve as the talent partner of choice by connecting exceptional talent with leading organizations across a wide range of industries.