Human Resources Service Center Representative

OSF HealthCare; Peoria (IL); Hybrid; USD 30,000 - 35,000; Full time

Job summary

OSF HealthCare is seeking a responsive HR Service Center professional to serve as the initial contact for Mission Partners and Leaders seeking information or resolution of inquiries. The role emphasizes customer service, problem-solving, and operating across multiple systems in a fast-paced environment.

After six months, eligible for hybrid work arrangements. The ideal candidate has a Bachelor's degree or equivalent experience, strong communication, and meticulous data handling skills to triage

Qualifications

• Bachelor's degree required or 1 year experience with High School/GED.

Responsibilities

• Serve as the first point of contact for HR inquiries.
• Respond to routine HR inquiries by phone and email.
• Triage requests and determine escalation paths.
• Input requests into queue for processing.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Problem-solving

Organizational skills

Attention to detail

Education

Bachelor's degree

High School/GED with 1 year experience

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $21.72 - $25.55/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

Upon successful completion of six months in the role, hybrid work eligibility may be granted.

We’re looking for someone comfortable in a high-volume HR Service Center, handling mission partner questions, resolving sensitive and complex issues by phone and case, and navigating multiple systems. This role requires strong customer service, problem-solving skills, and the ability to thrive in a fast-paced environment.

Position Summary

Serves as the first point of contact for all inquiries into Human Resources. Responds to routine HR inquiries from Mission Partners, Leaders and Mission Partners by phone and email. Resolve issues and determine the escalation path if necessary after triaging the request or issue. Intakes requests over the phone from Mission Partners and Leaders into a queue for processing.

Required Qualifications

• Education: Bachelor's degree
• OR High School/GED and 1 year of experience
• Experience: 1 year of experience in Human Resources, a call center, customer service, or other fast-paced support environment. A bachelor’s degree may be considered in lieu of experience.
• Other Skills/ Knowledge:
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Strong organizational and multitasking skills with the ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail, professionalism, and discretion when handling sensitive information.

Preferred Qualifications

• Education: Bachelor's degree
• Experience: Experience working in a fast-paced environment requiring the use of multiple computer systems, applications and resources simultaneously to research information and respond to needs.
• Experience: Experience managing a high volume of inquiries, requests, or transactions while maintaining accuracy, professionalism, documentation, and timely follow-up.
• Knowledge of Human Resources policies, procedures, processes, and information, with the capacity to apply them accurately.

OSF HealthCare is an Equal Opportunity Employer.