Human Resources Manager - Warehouse Team

Healing Foods Facility Staten Island, LLC; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health, Dental, and Vision insurance

PTO

Product discounts

Job summary

Epicured is seeking an on-site HR Manager for our Staten Island production facility. You will own employee relations, investigations, and employment-law compliance for a large, multi-shift hourly workforce.

You’ll also partner with leadership to build a workplace where people are treated with respect, held to clear and consistent standards, and given real opportunities to grow. This is a hands-on role, on the production floor, with frontline employees and senior leaders alike.

Qualifications

• Bachelor's degree in Human Resources, Business, Labor Relations, or equivalent experience.
• 5+ years progressive HR experience with at least 3 years leading employee relations and investigations in a manufacturing, food production, warehouse, or distribution environment with a large hourly, multi-shift workforce.
• Professional fluency in English and Spanish, spoken and written.
• Working knowledge of New York State and New York City employment law.
• Proven ability to manage a high volume of work with sound judgment and thorough documentation.
• The composure and conviction to deliver unwelcome decisions, hold the line on standards, push back on leaders when needed, and stay fair and steady under pressure.
• Skill in de-escalation and in handling emotionally charged conversations calmly and respectfully.
• Genuine commitment to employee development, and the credibility to build trust with frontline employees.
• Comfort working on the production floor and covering multiple shifts, including early mornings, evenings, and weekends as needed.

Responsibilities

• Own the full investigation process from intake through documented resolution: interviews, evidence gathering, credibility assessment, findings, and corrective action.
• Conduct interviews and deliver outcomes with clear, accurate, defensible documentation in English and Spanish.
• Make and recommend interim measures to protect employees and the integrity of investigations.
• Lead de-escalation and workplace-safety concerns, following established protocols.
• Coach supervisors and managers on progressive discipline, performance management, and difficult conversations.
• Handle grievances, complaints, escalations, and separations with discretion and fairness.
• Track trends in complaints, discipline, attendance, and turnover to address root causes.
• Oversee recruiting and hiring for production roles.
• Administer benefits, leaves, and accommodations, and partner with Payroll to ensure accurate, on-time pay.
• Maintain HRIS data integrity and produce regular reporting on headcount, turnover, investigations, and compliance.

Skills

Leadership

Employee relations

Bilingual English/Spanish

Workforce management

De-escalation

Documentation

Production floor

Education

Bachelor's degree in HR or related field

Job description

Location: Staten Island, NY (on-site, production facility)

Department: People & Culture

Reports to: SVP, Head of People & HR Operations

Employment type: Full-time, exempt

Schedule: Primarily day shift M-F with periodic on-call requirements outside of working hours for escalations

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

About the Role

We're looking for an HR Manager to be the on-site leader for our Staten Island production facility. You'll own employee relations, investigations, and employment-law compliance for a large, multi-shift hourly workforce. You'll also partner with leadership to build a workplace where people are treated with respect, held to clear and consistent standards, and given real opportunities to grow.

This is a visible, hands-on role. You'll be on the floor, credible with frontline employees and senior leaders alike, and trusted to make sound, well-documented decisions when the stakes are high. The right person is equally comfortable closing out a complex investigation in the morning and launching a career pathway for line employees in the afternoon. This role reports to the SVP, Head of People & HR Operations for Epicured and will oversee the HR Assistant onsite.

What You'll Do

Culture, Development, and Retention

• Build comprehensive onboarding with our GM that sets new hires up to succeed, delivered in both English and Spanish.
• With the support and guidance of the GM and SVP of People, co-create pathways for hourly employees to grow, including cross-training, lead and supervisor development, and internal promotion.
• Conduct training for supervisors on respectful, effective frontline leadership, and model it every day on the floor.
• Build trusted channels for employees to raise concerns early, and make sure they hear back.
• Recognize and reinforce the behaviors that make this a great place to work.

Employee Relations and Investigations

• Own the full investigation process from intake through documented resolution: interviews, evidence gathering, credibility assessment, findings, and corrective action. Matters include harassment, discrimination, retaliation, workplace conduct, safety, attendance, and policy violations.
• Conduct interviews and deliver outcomes with clear, accurate, defensible documentation in both.
• Make and recommend interim measures (such as schedule changes or administrative leave) to protect employees and the integrity of an investigation.
• Lead de-escalation and workplace-safety concerns, following established protocols.
• Coach supervisors and managers on progressive discipline, performance management, and difficult conversations, and hold them to consistent standards.
• Handle grievances, complaints, escalations, and separations with discretion, fairness, care, and consistency.
• Track trends in complaints, discipline, attendance, and turnover to address root causes.

Compliance and Risk Management

• Ensure compliance with federal, New York State, and New York City employment laws
• Maintain compliant policies, postings, and required training (including annual NYS/NYC sexual harassment prevention training) in English and Spanish.
• Manage I-9 compliance, personnel records, and audit readiness.
• Partner with Operations and EHS on OSHA recordkeeping, workers' compensation, return-to-work, reasonable accommodation, and, where applicable, the NYS Warehouse Worker Protection Act.

HR Operations

• Oversee recruiting and hiring for production roles.
• Administer benefits, leaves, and accommodations, and partner with Payroll to ensure accurate, on-time pay.
• Maintain HRIS data integrity and produce regular reporting on headcount, turnover, investigations, and compliance.
• Supervise and develop our HR Assistant.

What You Bring

• Bachelor's degree in Human Resources, Business, Labor Relations, or a related field, or equivalent experience
• 5+ years of progressive HR experience, including at least 3 years leading employee relations and investigations in a manufacturing, food production, warehouse, or distribution environment with a large hourly, multi-shift workforce
• Professional fluency in English and Spanish, spoken and written
• Working knowledge of New York State and New York City employment law
• Proven ability to manage a high volume of work with sound judgment and thorough documentation
• The composure and conviction to deliver unwelcome decisions, hold the line on standards, push back on leaders when needed, and stay fair and steady under pressure
• Skill in de-escalation and in handling emotionally charged conversations calmly and respectfully
• Genuine commitment to employee development, and the credibility to build trust with frontline employees
• Comfort working on the production floor and covering multiple shifts, including early mornings, evenings, and weekends as needed

Compensation & Benefits

Pay range: $100,000 – $120,000 per year, commensurate with experience

Benefits include:

• 401(k)
• Health, Dental, and Vision insurance
• Paid Time Off (PTO)
• Product discounts

Equal Employment Opportunity

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.