Human Resources Manager

firstPRO, Inc; Willow Grove (PA); On-site; USD 90,000 - 110,000; Full time

Job summary

An established human resources firm is seeking an experienced HR Manager to oversee accountability in a billable-hours environment. This senior role involves managing staff performance, HR policies, and benefits. The ideal candidate has over 10 years of HR experience, preferably in professional services. Strong communication and leadership skills are essential, along with a commitment to fostering a positive workplace culture. Occasional travel is required for this position.

Qualifications

• Approximately 10+ years of HR experience, preferably in professional services.
• Experience in a billable-hours environment.
• Proven ability to manage benefits, performance reviews, and HR policies.

Responsibilities

• Monitor and manage staff billable hours to ensure accountability and consistency.
• Oversee annual goal-setting and performance management processes.
• Manage benefits, open enrollment, and ongoing employee support.

Skills

Strong communication

Leadership skills

Judgment

Job description

Location: Willow Grove, PA (primary office) | Occasional travel to Philadelphia, PA

Compensation: $100,000 starting, plus a discretionary bonus

About the Organization

A well-established organization is seeking an experienced HR professional to strengthen accountability, policies, and people processes in a billable-hours environment. The org is recognized for its collaborative culture and commitment to employee growth and engagement.

Position Overview

We are looking for a seasoned HR Manager to serve as a senior HR leader and trusted partner to org leadership. This role oversees employee accountability, billable hours compliance, benefits administration, performance management, and HR policy development. The ideal candidate will bring experience in professional services or similar environments, a strong presence, and the ability to hold both staff and leadership accountable while supporting a positive workplace culture.

Key Responsibilities

• Monitor and manage staff billable hours to ensure accountability and consistency
• Oversee annual goal-setting and performance management processes
• Manage benefits, open enrollment, and ongoing employee support
• Develop, update, and enforce HR policies and procedures
• Serve as the primary HR point of contact for employee relations matters
• Support leadership with HR strategy, compliance, and best practices
• Maintain HR systems, documentation, and reporting

Qualifications

• Approximately 10+ years of HR experience (professional services preferred)
• Experience in a billable-hours environment
• Proven ability to manage benefits, performance reviews, and HR policies
• Strong communication, judgment, and leadership skills
• Comfortable working onsite with occasional travel