Human Resources Manager

Taos Ski Valley, Inc.; Taos Ski Valley (NM); On-site; USD 70,000 - 95,000; Full time

Job summary

Taos Ski Valley, Inc. seeks an experienced HR Compliance professional to ensure adherence to federal, state, and local employment laws and to drive policy updates and training. You will review processes, conduct audits, and support HR governance across the organization.

You will also manage HRIS document governance, training tracking, benefits support, and safety/compliance initiatives, collaborating with HR leaders and managers to sustain best practices.

Qualifications

• 3+ years of progressive HR experience with emphasis on compliance.
• Experience interpreting and translating policies into practical processes.
• Strong knowledge of employment laws and regulations.

Responsibilities

• Maintain knowledge of applicable employment laws and regulatory changes; update policies accordingly.
• Conduct regular compliance audits of hiring, onboarding, and personnel files.
• Partner with HR leadership to implement and communicate HR policies and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Problem solving

Integrity & confidentiality

Adaptability

Education

PHR/SHRM-CP certification

Notary certification

HR certification

Tools

UKG HRIS

Microsoft Office

Job description

• Maintain working knowledge of applicable federal, state, and local employment laws and regulatory changes; review HR policies, practices, and processes for compliance and recommend policy updates, corrective actions, training, or process improvements as needed.
• Conduct regular compliance audits of hiring, onboarding, I-9s, personnel files, employee documentation, and other HR processes; maintain accurate and confidential records and documentation to support internal and external audits.
• Partner with HR leadership on the development, review, implementation, and communication of HR policies and procedures and provide guidance to managers regarding policy, documentation requirements, and consistent employment practices.
• Maintain HR compliance calendars, documentation standards, and internal controls; elevate significant compliance concerns or employee relations matters to the Director of Human Resources as appropriate.
• Oversee HRIS document governance and recordkeeping, including document permissions, visibility, naming conventions, retention, access, and overall integrity of employee personnel records within UKG.
• Review, track, and document completion of required and professional training, continuing education, work assessments, licenses, and certifications within the HRIS.
• Serve as a resource and backup administrator for benefits systems and portals, supporting employee access and continuity of benefit resources.
• Support occupational health and safety initiatives through participation in safety and accident review meetings and, as assigned, provide support for Workers’ Compensation processes, employee questions, claims documentation, and related compliance.
• Maintain required federal, state, and local labor law postings across physical and electronic locations and ensure updates are completed as requirements change.

Staff Resources & Support

• Serve as a primary employee resource for benefits information, HR systems, policies, and available staff resources, partnering with Payroll & Benefits and other HR team members to ensure accurate, timely, and consistent employee support.
• Provide employee education and outreach to increase awareness, understanding, and utilization of benefits and staff resources, including proactive outreach to employees eligible for the 401(k) match program, while referring enrollment and benefits administration matters to Payroll & Benefits.
• Identify recurring employee questions, barriers, or areas of confusion and develop or improve employee-facing resources, communications, and processes to ensure information is current, accessible, accurate, and easy to understand.
• Support the Director of Human Resources and other HR leaders with ongoing manager and supervisor coaching, including HR processes, employee resources, performance management, communication, and leadership practices.
• Research and recommend policy and program improvements and support the development, annual review, communication, and implementation of new or updated employee policies and programs.
• Support exit interview processes as assigned, including conducting interviews, documenting feedback, and identifying recurring themes that may inform improvements to HR practices and employee experience.
• Partner across HR functions to identify opportunities to improve employee service, streamline processes, and connect employees and leaders with the appropriate HR resources.

HR Communications & Employee Engagement

• Lead the planning, development, and execution of recurring HR and employee communications, establishing standards for clear, consistent, timely, and employee-centered messaging across communication channels.
• Oversee the employee newsletter, including content development, coordination, distribution, and ongoing improvements based on employee needs and engagement.
• Coordinate employee communications related to policies, compliance requirements, benefits, staff resources, training, employee programs, events, and organizational initiatives in partnership with HR and department leaders.
• Maintain employee-facing HR content and resources across communication platforms, including the employee website, staff notices, locker-room communications, directories, Mountain Teams, UKG Announcements, radios, and other communication channels.
• Analyze staff surveys and other employee feedback, identify trends and areas of focus, prepare summaries for organizational distribution, and develop recommendations or proposals in response to findings.
• Partner with leaders and departments to improve the consistency and effectiveness of employee communications and evaluate engagement to inform future communication strategies.
• Monitor and respond to the HR inbox, providing timely information, connecting employees with appropriate resources, and routing matters requiring specialized HR support to the appropriate team member.
• Coordinate employee engagement initiatives, including health fairs, blood drives, and other staff programs.
• Support planning and execution of the annual Employee Recognition Dinner, including invitations, recognition lists, plaques, gifts, event preparation, and facilitation.
• Provide oversight and direction for recurring staff parties and employee events, with administrative staff responsible for routine event logistics and execution as assigned.

Leadership Training & Development

• Coordinate organizational leadership and employee development initiatives, including frontline development, new-hire orientation, and other learning programs aligned with organizational needs; support the planning and execution of the Leadership Summit and advanced leadership programming.
• Coordinate introductory training for leaders and other designated staff on UKG, Teams, HR toolkits, hiring and onboarding processes, and other systems or resources necessary for successful people management.
• Develop and maintain the annual training calendar and HR Training Catalog, coordinating and communicating leadership, frontline, compliance, and professional development opportunities and using these resources to support career-path development for staff.
• Partner with external vendors, facilitators, and subject matter experts, including Guide Theory, Fred Pryor, and other professional development resources, to expand leadership, frontline, and individual development opportunities.
• Develop and assist in facilitating workshops, manager tools, training materials, and learning opportunities related to HR compliance, employee relations, communication, performance management, Leadership Behaviors, and other organizational priorities.
• Conduct leadership check-ins to identify recurring development needs, challenges, and opportunities and recommend training initiatives, tools, and resources based on leader and employee feedback, compliance requirements, and organizational priorities.
• Facilitate quarterly Diverse Talent Hiring Training for new hiring managers and support other required manager training and development initiatives.
• Track participation, completion, feedback, and effectiveness of leadership and employee development programs and use results to recommend improvements and future programming.
• Support the J-1 Visa program, including program administration, onboarding, cultural activities, employee support, and compliance requirements.
• Model organizational Leadership Behaviors and incorporate them into leadership development, training resources, and employee programs.

Personal Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Exceptional organizational skills and attention to detail.
• Effective time management with a proven ability to meet deadlines.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work independently with minimal supervision.
• Act with integrity, professionalism, and confidentiality.
• General knowledge of employment-related laws and regulations.
• Proficient in Microsoft Office Suite or related software.
• Proficiency with or quick learning of the organization’s HRIS (UKG).
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Ability to accept criticism and opportunities for growth gracefully and humbly.
• Stay positive, focused, and constructive in the face of setbacks and challenges in an ever-changing environment.

Qualifications/Knowledge:

• Three or more years of progressively responsible Human Resources experience, with demonstrated knowledge of employment compliance, leave administration, HR policies, and HR best practices.
• Demonstrated ability to interpret policies and regulations and translate them into practical, consistent processes and employee resources.
• Strong judgment, discretion, organizational skills, and attention to detail, with the ability to independently manage multiple priorities and maintain confidentiality.
• Strong written and verbal communication skills, with the ability to effectively communicate with employees and leaders at all levels of the organization.
• Experience coordinating employee training, communications, leadership development, or similar organizational programs preferred.
• Experience with HRIS platforms; UKG experience preferred.
• Ability and willingness to work a flexible schedule, including weekends, holidays, and evenings, based on operational and employee needs.
• Notary certification or willingness to obtain certification.
• HR certification such as PHR, SHRM-CP are a plus.
• Bilingual or multilingual skills are a plus given our diverse staff population.
• Intermediate skiing or snowboarding ability is a plus.
• Positions dealing with safety-sensitive and/or confidential information, require driving, or positions that handle cash require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.