Front Desk Supervisor

DeKalb Health; Taos Ski Valley (NM); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/Health Days

401K

Pass benefits

Resort discounts

Job summary

Taos Ski Valley, Inc. seeks a Front Desk Supervisor for the Administrative Office to lead daily operations, train staff, and deliver a professional, welcoming experience for employees and guests.

You will oversee front desk, office systems, HR support, and cross‑departmental initiatives in a fast‑paced, seasonal environment. Responsibilities span Winter, Summer, and Year‑Round activities, including ticketing, onboarding, background checks, and procurement of supplies, while maintaining

Qualifications

• Supervisory experience in admin/HR/hospitality preferred.
• Strong office procedures and data entry.
• Ability to organize, delegate, and meet deadlines.
• Excellent communication and coaching skills.
• Notary certification or willingness to obtain.
• Resort operations knowledge and bilingual abilities preferred.
• Flexible schedule including weekends and holidays.
• Knowledge of privacy and confidential information handling.

Responsibilities

• Lead front desk operations and office systems.
• Supervise and train administrative staff and interns.
• Support HR processes within UKG and background checks.
• Coordinate cross‑department projects.
• Assist with guest and employee inquiries professionally.
• Oversee procurement and office supply management.

Skills

Supervisory experience

Interpersonal skills

Time management

Attention to detail

Discretion/confidentiality

Bilingual

Problem solving

Flexible schedule

Tools

Microsoft Office

UKG

SiriusWare

Jotform

Teams

Job description

• Job Category Full-Time, Year-Round
• Employee Type Hourly position

Description

The Front Desk Supervisor leads the daily operation of the Administrative Office at Taos Ski Valley, Inc., ensuring consistent, professional, and welcoming experience for employees, guests, managers, and supervisors. This role provides direction, training, and accountability to administrative staff and interns while overseeing the front desk operations, office systems, HR support functions, employee services, and cross-departmental initiatives.

The Supervisor partners closely with the Office Manager, Human Resources, and department leaders to keep administrative priorities aligned with resort-wide needs, exercising sound judgment, discretion, and strong leadership in a fast-paced, seasonal environment.

Qualifications

• Supervisory experience preferred, ideally in an administrative, HR, hospitality, or resort setting.
• Strong knowledge of general office procedures (correspondence, filing, records, data entry).
• Proven ability to organize, prioritize, delegate, and meet competing deadlines.
• Strong interpersonal skills; able to coach, train, and give constructive feedback.
• Sound independent judgment, with the ability to resolve issues or elevate appropriately.
• Proficient in Microsoft Office; able to quickly learn UKG, SiriusWare, Jotform, and Teams.
• Excellent phone etiquette; able to track radio traffic while on calls or in-person.
• Detail-oriented, dependable, and able to safeguard confidential information.
• Strong problem-solving and conflict-resolution skills.
• Notary certification, or willingness to obtain one.
• Resort/ski operations knowledge and bilingual skills preferred.
• Able to work a flexible schedule, including weekends and holidays.
  • Winter schedule: Wednesday - Sunday.
  • Summer schedule: Monday - Friday.

Key Responsibilities

Winter Season

• Lead ticketing and pass operations: F&F ticket loading/reservations, drawer closeouts, season-pass processing, and mountain exchange letters.
• Lead in-season and end-of-season staff parties.
• Support SiriusWare reporting, pass benefit/refund administration, safety meetings, W-2 distribution, monthly inventory, and peak-period coverage.

Summer Season

• Lead ticketing and pass operations.
• Lead planning for Summer staff parties & department events, including logistics, vendors, and scheduling.
• Support Taos Store operations, internships/apprenticeships, local recruitment events, and peak-period coverage.

Year-Round

• Lead applicant tracking, background checks/MVRs, I-9/onboarding support, lobby staff resources, nametags, mail/mailbox administration, and office/recycling upkeep.
• Support recruitment partnerships, J-1/H-2B and hiring program administration, new-hire training, and other cross-department/leadership administrative needs

Leadership & Supervision (Support, in partnership with Office Manager/HR)

• Supervise, train, coach, and schedule administrative staff and interns; delegate workload and monitor performance.
• Serve as a resource for complex guest, employee, or operational issues; foster a positive, accountable team culture.
• Support employee engagement, recognition, and hiring/onboarding of Admin Office staff.
• Escalate staffing, performance, or operational concerns to the Office Manager and HR in a timely manner.

Office Operations (Support)

• Oversee front desk coverage, opening/closing, phone system, voicemail, and visitor/employee assistance.
• Maintain office, kitchen, and bathroom supply inventory; oversee printers, scanners, fax, scales, and Sharp equipment, coordinating repairs with IT/Facilities/vendors as needed.
• Keep the lobby, mailroom, and shared spaces clean and welcoming; manage conference room scheduling.

HR & Employee Support (Support)

• Assist with onboarding, rehire processing, and employee data updates in UKG (transfers, status changes, rate increases).
• Coordinate Verified First background screenings and communicate results to HR/hiring managers.
• Provide UKG and timekeeping support to employees and supervisors.
• Administer employee perks (domestic partnerships, F&F tickets) and recognition programs; assist with unemployment claims.

Systems & Process Improvement (Support)

• Maintain SiriusWare and Jotform data accuracy for pass sales and staff tracking.
• Develop and document standardized office procedures; identify and implement efficiency improvements.

Cross-Departmental Coordination (Support)

• Serve as a communication point between the Administrative Office and other departments.
• Support resort-wide projects, employee initiatives, and peak-period/event staffing needs.

Sound judgment and discretion under pressure; clear, professional communication; accountability and follow through; a calm, solution-oriented approach to challenges; ability to balance independent decision making with knowing when to elevate; commitment to confidentiality, teamwork, safety, and TSVI's mission and values.

Taos Ski Valley, Inc. operates in a high-altitude environment; this role may involve travel on snow-packed or icy terrain and exposure to cold or changing weather. Full-time, year-round position with a Wednesday - Sunday winter schedule and Monday - Friday summer schedule; evenings, weekends, and holidays may be required based on business needs.

Employment is contingent upon a favorable background check, including a clean driving record.

Additional Information

• Job Classification Full-time, Year-round
• Benefit Offerings FTYR: Medical/Dental/Vision, PTO/Health Days/Volunteer Time, 401K, Pass benefits, Resort Discounts