Human Resources Manager

RATP Dev USA; Florida; On-site; USD 110,000 - 150,000; Full time

Job summary

RATP Dev USA is seeking an experienced Human Resources Manager to lead the HR team and design enterprise-wide policies. You will guide two local staff, oversee recruiting, compliance, and employee relations, and partner with operations across multiple locations.

This role requires strategic coaching for leaders, management of CBAs where applicable, and ensuring adherence to federal and state employment laws. Strong communication and problem-solving are essential for advancing business operations.

Qualifications

• 5+ years at senior level in HR
• Experience developing and implementing HR policies
• Experience leading HR teams and partnering with management
• Knowledge of union relations and CBAs
• Experience with compliance and investigations

Responsibilities

• Lead and manage a two-person local HR team (Recruiter and HR Generalist).
• Oversee training compliance, safety, anti-harassment, licensure, and assessments.
• Drive recruitment strategy and collaborate with managers on skills requirements.
• Conduct new hire orientation with cross-department collaboration.
• Administer background checks, MVR checks, and pre-hire eligibility.
• Design enterprise-wide employee relations framework and liaison with unions.
• Develop labor relations strategies and interpret CBAs.
• Handle HR programs including compensation, benefits, leave, investigations, and development.
• Address inquiries from applicants, employees, and supervisors.
• Lead investigations into complex employee relations matters.
• Coach leaders on performance management and risk mitigation.
• Analyze trends and ensure regulatory compliance.

Skills

Leadership

People management

Policy development

HR compliance

Communication skills

Employee relations

Tools

HRIS systems

Microsoft Office

Job description

• At least 5 years of experience (Senior level)
• HR Operations Manager/Expert

Mission

At RATP Dev USA, we're not just about transit; we're about transforming lives through quality transit services. Our focus is on enhancing the well-being of individuals, communities, and cities.

Profile

Our global organization is seeking an experienced Human Resources Manager to join our executive team. The Human Resources Manager must have a proven talent for providing support and leadership to the whole HR team, as well as developing and implementing HR policies and procedures. A successful candidate will have the ability to use creativity and problem solving when presented with obstacles, and the desire to contribute to a team that is committed to furthering business operations across multiple locations.

Duties/Responsibilities:

• Lead and manage a team of two (2) – local Recruiter and local HR Generalist.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Leads and strategizes recruitment and staffing strategy; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts new hire orientation in collaboration with the HR Generalist and with other departments (operations, safety, training, maintenance).
• Conducts or acquires background checks and employee eligibility verifications and reviews for results. Conducts MVR checks for pre-hire eligibility and per contract requirements.
• Design and implement an enterprise-wide employee relations framework that promotes fairness, accountability, and consistency.
• Serve as the primary liaison between management and union representatives.
• Develop proactive labor relations strategies to foster collaborative union partnerships.
• Interpret and administer collective bargaining agreements (CBAs) to ensure compliance and consistency.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.

• Lead investigations into complex employee relations matters (harassment, discrimination, policy violations).
• Provide strategic coaching to local leaders on performance management, conflict resolution, and workforce risk mitigation.

• Analyze employee relations trends (complaints, turnover, absenteeism, disciplinary actions) and recommend preventative actions.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Skills Required:

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
• Strong knowledge of CBA/Union negotiations

We are an Equal Opportunity Employer and Welcome Diversity to our Teams.