Human Resources Manager

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Short Term Disability Insurance

Life Insurance

Employee assistance program

Job summary

PFHQ is seeking an HR Manager to support day-to-day human resources programs across employee relations, performance management, compliance, leaves, recruiting, HR systems, and other initiatives aimed at empowering leaders and teams. The role reports to the Director of HR and is a full-time, exempt position.

You will work closely with managers to ensure policy adherence, lead investigations, and drive onboarding and talent development.

Qualifications

• BA/BS in HR, business, or related field or equivalent experience.
• 5+ years progressive HR experience.
• Experience with employee relations and investigations.
• Knowledge of FMLA, ADA, FLSA, EEO requirements.
• Ability to coach managers on relations and performance matters.
• Strong communication and confidentiality skills.
• Proficient with HRIS and MS Office.

Responsibilities

• Serve as primary HR resource for managers on employee relations and policy.
• Coach leaders on performance management and corrective action.
• Conduct and support workplace investigations.
• Support compliance with laws and company policies.
• Assist with leave administration and accommodations.
• Support recruiting and onboarding initiatives.
• Review and process HR changes and keep HR records updated.
• Assist with performance reviews and talent management.

Skills

Strong written and verbal comms

HRIS proficiency

MS Office proficiency

Organizational skills

Handling confidential information

Advising managers on ER

Education

Bachelor's degree in HR / Business / related field

Equivalent combination of education and experience

Tools

HRIS platforms

Job description

Job Summary

The HR Manager is responsible for supporting the day-to-day execution of Human Resources programs and practices while serving as a trusted resource to leaders and team members. This role provides hands-on HR support across employee relations, performance management, compliance, leave administration, recruiting, HR systems, and other HR initiatives.

Job Title: HR Manager

Reports to: Director of HR

Status: Full Time/Supervisor/Exempt

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Essential Duties and Responsibilities

Employee Relations & Performance Management

• Serve as a primary HR resource for managers regarding employee relations, performance, attendance, policy interpretation, and workplace concerns.
• Coach and advise leaders on appropriate performance management and corrective action.
• Review corrective action documentation to ensure consistency, accuracy, and alignment with company policy.
• Conduct and support workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters.
• Identify trends in employee relations issues and recommend opportunities for additional manager training or process improvement.

HR Compliance & Policy Administration

• Support compliance with federal, state, and local employment laws and company policies.
• Assist with the development, implementation, and consistent administration of HR policies and procedures.
• Stay informed of changes in employment laws and HR best practices and communicate relevant updates to HR leadership.

Leave & Accommodation Administration

• Support the administration of FMLA, ADA accommodations, personal leaves, and applicable state and local leave programs.
• Partner with employees and leaders throughout the leave and return-to-work process.
• Participate in the interactive process for accommodation requests in partnership with HR leadership.

Talent Acquisition & Onboarding

• Identify opportunities to improve recruiting effectiveness and the candidate experience.
• Support onboarding initiatives designed to improve new-hire integration and retention.

HRIS & Employee Records

• Review and process employee changes, including promotions, transfers, compensation changes, terminations, and other employment actions.
• Identify opportunities to automate or improve HR processes through available technology.

Performance & Talent Management

• Support the administration of company-wide performance review processes.
• Assist leaders with performance expectations, goal setting, documentation, and employee development.
• Support succession planning, leadership development, and other talent-management initiatives.
• Help identify high-potential team members and opportunities for internal advancement.

Benefits & General HR Support

• Support workers' compensation and workplace safety processes as assigned.
• Assist with HR audits, reporting, and data analysis.
• Participate in company-wide HR initiatives and special projects.

Leadership & Partnership

• Build effective working relationships with operational leaders and serve as a credible HR partner.
• Coach managers on effective employee communication, documentation, accountability, and leadership practices.
• Balance employee advocacy with business needs and consistent application of company policies.
• Maintain strict confidentiality regarding employee and company information.
• Demonstrate professionalism, sound judgment, and consistency in all HR interactions.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field, or equivalent combination of education and relevant experience.
• 5+ years of progressive Human Resources experience.
• Prior experience handling employee relations and workplace investigations.
• Working knowledge of federal and state employment laws, including FMLA, ADA, FLSA, and EEO requirements.
• Experience advising and coaching managers on employee relations and performance matters.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated discretion and ability to handle confidential and sensitive information.
• Proficiency with HRIS platforms and Microsoft Office applications.

Preferred

• Previous HR experience supporting a multi-location and/or multi-state organization.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience supporting benefits, leave administration, and performance management.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Cell phone reimbursement
• Bonus Program
• Unlimited PTO

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.