Human Resources Manager

CTDI; Coatesville (Chester County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking an Human Resources Manager to support branch HR initiatives, address employee relations, and coach leadership for improved performance and compliance. This role focuses on proactive HR support across branches and workforce operations.

Responsibilities include handling employee relations, payroll inquiries, benefits guidance, and partnering with recruitment to ensure a positive, compliant workplace. Strong leadership and policy knowledge are essential.

Qualifications

• 3-5 years in Human Resources
• Experience handling employee relations and investigations
• Knowledge of state and federal employment laws
• Strong leadership and interpersonal skills
• Proficient in MS Office and HR systems

Responsibilities

• Support branch HR initiatives and issues
• Address employee relations matters with documentation
• Guide payroll questions and benefits options during open enrollment
• Partner with Recruitment and Branch leadership for staffing
• Contribute to talent assessment and development
• Maintain HR metrics and drive solutions

Skills

Employee relations

People management

Policy implementation

Communication

Problem solving

Microsoft Office

Education

Bachelor’s degree

Tools

UKG

Kronos

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

HR Manager

The Human Resources Manager will be responsible for addressing Human Resources concerns within their respective branch/branches. This individual will be focused on the human capital element of the business and mitigation of risk to the branch. The Human Resources Manager will also be responsible for the support, coaching and development of their management teams and support the operational efficiency of their branches. This role is critical in changing the HR mindset from a reactive, employee relations only role to a positive, pro-active, collaborative, solution-based team that is an integral part of the business. The goal is to make the branch management teams better leaders, create better environments and ensure CTDI is an employer of choice.

Duties and Responsibilities

• Member of branch leadership responsible for supporting and addressing site business initiatives, issues & challenges in their respective capacity.
• Address employee relations issues as necessary – i.e. attendance, performance management, conduct, etc.. - ensuring documentation is consistent, thorough and accurate.
• Be first point of contact for employee human resources concerns & questions and provide guidance - i.e. payroll questions, health plan options during open enrollment, vacation policy, etc..
• Partner with Workforce Operations Recruitment Team and Branch Ambassador to ensure a smooth new employee experience.
• Partner with branch leadership in the evaluation and selection of all manager and supervisor hires and promotions.
• Contributes in manager and supervisor talent assessment & development initiatives.
• Compile People Metrics within the branch such as turnover/issues/safety, etc. and work with Regional General Manager to develop solutions.
• Recommend branch training needs such as leadership, safety, employee relations, sexual harassment, etc. to regional General Manager.
• Working with the regional General Manager for Human Resources, implement new policies, procedures & protocols into the organization.
• Address sensitive topics and carry out investigations.
• Process payroll change notices (PCNs) and updates in UltiPro, as necessary.
• Other duties as assigned.

Required Skills and Experience

• 3-5 years of experience in Human Resources
• Familiarity with different HR areas of specialization {i.e. Total Rewards, Talent Management, etc.}
• 3+ years of experience handling employee relations matters, including complex and sensitive investigations, while ensuring confidentiality
• Knowledge of State and Federal employment laws
• Excellent leadership and interpersonal skills, demonstrating skillful communication, motivation, and influence with individuals at all levels within the organization
• Highly skilled in problem-solving and decision-making, leveraging a strategic approach and commitment to driving results through continuous improvement
• Proficient knowledge of Project Management and the importance of prioritizing deadlines
• Ability to assess talent, create, and execute development plans
• Strong written and verbal communication skills
• Ability to work independently and exercise sound judgement
• Strong computer skills, including a high level of proficiency in Microsoft Office
• Competencies: Action Oriented, Approachability, Business Acumen, Conflict Management, Customer Focus, Decision Quality, Ethics & Values, Interpersonal Savvy, Listening, Organizing, Patience, Perspective, Priority Setting, Problem Solving, Sizing Up People, and Understanding Others

Preferred Skills and Experience

• 1-3 years previous management experience
• Previous training experience, with the ability to develop content and deliver effectively
• Experience working with UKG and Kronos
• Experience working with temporary staff
• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus

Educational Requirements

• Bachelor’s degree in human resources or in a related field or equivalent hands-on experience

Physical Demands and Working Conditions

• Warehouse environment.
• May require travel locally and occasionally overnight.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization:

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by [e-mail] .

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.