Human Resources Generalist - Workforce Experience

North Memorial Health; Minneapolis, Saint Paul (MN, MN); Hybrid; USD 45,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match

Generous PTO

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking an HR Generalist – Workforce Experience to improve the workplace culture across its hospital locations and clinics in Minnesota. You will partner with leaders and teammates to address concerns and ensure fair policy application in a unionized setting.

Responsibilities include HR ticket triage in ServiceNow, supporting Leave of Absence, payroll and benefits, and contributing to onboarding and HR projects while upholding our values and compliance.

Qualifications

• Bachelor’s degree in Business Operations, HR, or related field.
• 2 years HR experience and knowledge of state and federal laws.
• Experience with HR policy development and change management.
• Excellent communication and solutions-oriented approach.

Responsibilities

• Partner with leaders to address workplace concerns and promote engagement.
• Support team member relations, Leave of Absence, payroll or Benefits as needed.
• Assist with investigations and ensure alignment with organizational policies.
• Support HR projects, onboarding, audits, and other HR functions.
• Triaging ServiceNow HR tickets and handling HR inquiries.

Skills

Communication

Writing

HR policies

Change management

Critical thinking

Education

Bachelor's degree

Tools

HRIS

Job description

Why North Memorial Health?
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position
Human Resources is dedicated to creating an unmatched team member experience, which we know drives the overall patient experience. We strive to differentiate our programs to ensure they support the unique needs of healthcare and services to be personalized, creating strong connections with those we serve. We are committed to building a diverse and inclusive health care organization and living our values in all we do.

The HR Generalist – Workforce Experience supports a positive and inclusive workplace culture by partnering with leaders, team members, and the employee relations team to address workplace concerns, promote engagement, and ensure fair and consistent application of policies. This role plays a key part in fostering respectful work environments across the health system, with a focus on supporting team member relations, conflict resolution, and labor relations in a unionized setting. The HR Generalist contributes to the overall team member experience by helping to resolve issues early, supporting investigations, and ensuring alignment with organizational values, policies, and collective bargaining agreements. Supports other areas of the HR department, for example Leave of Absence, Payroll or Benefits as needed.

Additional Duties:

• Managing and triaging ServiceNow (SN) HR tickets
• Supporting HR mailboxes and general HR inquiries
• Providing administrative and operational support to HR Centers of Excellence (Benefits, Leave, Compensation, etc.)
• Assisting with team member relations matters, including intake, documentation, and coordination of employee relations activities
• Supporting HR projects, onboarding, audits, and other general HR functions

Requirements

Education

• Bachelor’s degree is required with commiserate relevant experience in Business Operations, HR, or related field.

Experience

• 2 years of HR experience
• Experience managing and maintaining a HRIS platform(s)
• Demonstrates knowledge of and experience with general HR policy and practice.
• Demonstrates knowledge of state and federal laws
• Demonstrates knowledge and experience with standardization and configuration control of tools, processes, and resources, maintenance schedules, organization and resource sharing options.
• Demonstrates knowledge of and experience with change management
• Excellent communicator and writer, with the ability to build strong and lasting relationships team members, leaders, and vendors.
• Effectively uses critical thinking skills and solutions-oriented approach to problem-solving, with courage to discuss difficult topics, leading self and others to understanding and objectively articulating multiple perspectives on what are sometimes difficult topics.

Preferred Licensure/Certification:

• Certification as a Professional in Human Resources; PHR, SPHR, SHRM-CP, SHRM-SCP, or CHHR

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: None

Remote or On-site: Hybrid On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N20 ($33.26 - $49.88), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position