Human Resources Generalist - Senior

City of South Bend; South Bend (IN); On-site; USD 68,000 - 72,000; Full time

Job summary

The City of South Bend is seeking a Senior Human Resources Generalist to support recruitment, hiring, onboarding, and HR system processes across City departments. This role acts as a service-focused resource for managers and helps guide applicants and employees through UKG Ready recruitment and onboarding activities, including weekly new-hire orientation.

Working onsite in South Bend, IN, the Senior Human Resources Generalist will coordinate end-to-end hiring support, maintain accurate records,

Qualifications

• Knowledge of recruitment, onboarding, applicant tracking, and HR recordkeeping.
• Ability to learn and explain HR systems and processes to users with varying tech skills.
• Strong customer-service approach and effective communication skills.
• Ability to guide applicants, employees, and managers professionally and clearly.
• Detail-oriented with ability to manage priorities and deadlines.
• Judgment to escalate issues to HR when needed.
• Ability to build relationships across City departments and work independently.

Responsibilities

• Partner with managers to post positions using UKG Ready Recruitment.
• Review recruitment requests for completeness and compliance.
• Train managers on recruitment workflows and onboarding steps.
• Monitor postings and workflows to prevent delays.
• Post roles to Indeed, LinkedIn, and industry sites.
• Coordinate internal notices for Teamsters and bargaining-unit roles.
• Maintain accurate electronic recruitment and applicant records.
• Support pre-employment steps, onboarding tasks, and UKG Ready coordination.
• Lead weekly new-hire orientation sessions and explain City policies.
• Serve as primary resource for UKG Ready Recruitment and onboarding, troubleshooting routine questions.
• Develop user guides, checklists, and training materials.
• Respond to HR inquiries via calls and email with professional guidance.
• Maintain confidentiality of applicant, employee, and organizational information.

Skills

Recruitment

Onboarding

Customer service

Communication

Attention to detail

Confidentiality

Team collaboration

Education

College degree

Tools

UKG Ready Recruitment

UKG Ready

Indeed

LinkedIn

Microsoft 365

Job description

The City of South Bend is seeking a Senior Human Resources Generalist to support recruitment, hiring, onboarding, and HR system processes across City departments. This role acts as a service-focused resource for managers and helps guide applicants and employees through UKG Ready recruitment and onboarding activities, including weekly new-hire orientation.

Working onsite in South Bend, IN, the Senior Human Resources Generalist will coordinate end-to-end hiring support, maintain accurate records, and partner with team members to keep HR workflows moving efficiently.

Key Responsibilities

• Partner with City managers to create, review, and post open positions using the UKG Ready Recruitment module.
• Review recruitment requests for completeness, accuracy, consistency, and compliance with City procedures.
• Train and guide managers through recruitment workflows, including requisition creation, applicant review, interview coordination, candidate selection, and required pre-employment steps.
• Monitor active job postings and recruitment workflows, following up on outstanding items to help prevent delays.
• Post positions to external recruitment platforms, including Indeed, LinkedIn, and industry-specific sites.
• Coordinate internal bid notices and recruitment requirements for Teamsters and other applicable bargaining-unit positions.
• Maintain accurate electronic recruitment, selection, and applicant records.
• Support assigned processes such as application and resume review, candidate screening, interview scheduling, and reference or background-check coordination.
• Coordinate new-employee onboarding, including required documents, pre-employment steps, UKG Ready tasks, and communication with hiring managers and candidates.
• Monitor onboarding workflows in UKG Ready and follow up on incomplete or missing items.
• Facilitate weekly new-hire orientation sessions and provide clear information about City policies, workplace expectations, available resources, and required activities.
• Support hiring managers to help ensure a smooth transition into City employment.
• Serve as a primary resource for managers using UKG Ready Recruitment and onboarding functions, troubleshooting routine questions and escalating technical issues when needed.
• Develop and update user instructions, checklists, process guides, and training resources.
• Answer and screen incoming HR calls and emails, asking follow-up questions to understand request type and urgency, and route appropriately.
• Maintain confidentiality and use sound judgment when handling applicant, employee, and organizational information.
• Assist with HR policy and program support, system transactions, special projects, and other assigned duties.

Required Qualifications

• Working knowledge of recruitment, selection, onboarding, applicant tracking, recordkeeping, and general HR practices.
• Ability to learn and confidently explain HR systems and processes to users with varying technical experience.
• Strong customer-service approach plus effective written, verbal, presentation, and facilitation skills.
• Ability to provide patient, professional, and clear guidance to applicants, employees, managers, and members of the public.
• Strong attention to detail with the ability to organize work, manage competing priorities, meet deadlines, and follow through on outstanding items.
• Ability to recognize when an issue should be escalated to another HR team member.
• Sound judgment, analytical thinking, problem-solving ability, tact, diplomacy, and discretion.
• Ability to build effective relationships with individuals from diverse backgrounds and across multiple City departments.
• Ability to work independently while contributing to a collaborative HR team.
• Ability to maintain confidentiality and integrity of applicant, employee, and organizational information.
• Proficiency with Microsoft 365 including Outlook, Word, Excel, and Teams.
• Relevant experience performing HR functions with emphasis on recruitment, hiring, onboarding, employee support, HR systems, or a related area.
• Experience with an applicant tracking system, HRIS, or similar business technology.
• Experience providing guidance, training, and assistance to managers, employees, or system users.
• Valid driver's license required.
• Pre-employment drug screen.
• Thorough background check.

Preferred Qualifications

• Hands-on experience with UKG Ready, especially the UKG Ready Recruitment module.
• Strong experience creating job requisitions, posting positions, managing applicants, and supporting onboarding workflows.
• Experience facilitating new-hire orientation and delivering training to managers and employees.
• Human resources experience in a municipal, public-sector, unionized, and/or multi-department organization.
• SHRM certification preferred, but not required.

Compensation and Location

• Location: South Bend, IN (onsite)
• Salary: USD 68,000 - 72,000 per year
• Education: A college degree (preferred, but not required)

Tools and Technology

• UKG Ready Recruitment module
• UKG Ready
• Indeed
• LinkedIn
• Microsoft 365, including Outlook, Word, Excel, and Teams

Work Setup

• Laptop computer, telephone, voicemail, printer/copy/scanner machine, and other standard office equipment.

Physical Demands

• Frequently required to sit, communicate verbally, hear, and use a computer and telephone.
• Occasionally required to stand, walk, reach, and use hands to handle office equipment or materials.
• Must occasionally lift and/or move up to 25 pounds.
• Vision abilities include close vision and the ability to adjust focus.

Work Environment

• Primarily a professional office environment with laptop, telephone, email, and in-person interaction.
• Noise level typically quiet to moderate in a shared office space.
• Building is smoke-free.

Union affiliation: N/A