Human Resources Generalist

SkyChefs; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SkyChefs in Miami, Florida is seeking a Human Resources Generalist to administer HR policies and programs within an airline catering/aviation services operation. You will help ensure compliance with federal, state, aviation-related, and labor regulations while advising leadership and employees.

The role covers employee relations, union interactions, and high-volume recruiting for a fast-paced, safety-sensitive local unit, plus training delivery, onboarding, benefits administration, and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 1–4 years HR experience, preferably in a unionized or aviation environment.
• Strong knowledge of employment laws and labor relations principles.
• Excellent written and verbal communication skills and integrity.
• PHR or SPHR certification preferred.

Responsibilities

• Staff recruitment and selection for various positions.
• Administer HR policies and benefits in coordination with SMEs.
• Liaise with union and non-union employees to resolve issues.
• Assist DOT drug testing programs and pre-employment screenings.
• Deliver training and development programs; support employee engagement.
• Attend unemployment hearings as needed.

Skills

Employee relations

Recruiting

HR policies

Communication

Labor laws

Data analysis

Education

Bachelor's in HR or related field

Tools

HRIS

ATS

MS Office

Job description

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Human Resources Generalist supports the effective administration and execution of Human Resources policies, programs, and labor agreements within an airline catering or aviation services operation. This role ensures compliance with federal, state, aviation-related, and labor regulations while serving as a trusted advisor to leadership and employees. The position manages employee relations, union interactions, and high-volume recruiting activities for a fast-paced, safety-sensitive local unit.

Main Accountabilities

• Support the implementation of Human Resources (HR) policies and programs for union and non-union employees in Customer Service Center (CSC) or local unit (i.e. ARH).
• Administer or work in conjunction with subject matter experts (SMEs) regarding HR policies and procedures including employee benefits, wage increases, retirement, etc.
• Source, recruit, interview and select quality employees to staff various positions
• Act as primary driver of hourly recruitment and retention activities to include development of staffing plans and the growth of recruitment sources; analyze data to improve quality of recruitment sources
• Act as first line liaison with union or non-union employees, facilitating resolution of employee concerns
• Assist in the administration of Master National Agreement (MNA) grievance procedures as required
• Assist with Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs as required
• Support auditing of clerical activities for accuracy and adherence to standards
• Deliver and / or facilitate CSC and company required training and development programs
• Assist in planning and rollout of employee engagement activities
• Attend unemployment hearings as needed
• Assist with miscellaneous HR functions as assigned

Knowledge, Skills and Experience

• Education & Experience
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and experience considered.
• One to four years of progressive Human Resources experience, preferably in a unionized, manufacturing, transportation, food production, or aviation environment.
• Core Competencies
• Working knowledge of federal and state employment laws, labor relations principles, and their practical application in a fast-paced operational setting.
• Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills; capable of effectively interacting with employees, union representatives, and all levels of management.
• Team-oriented professional with demonstrated leadership capability and a high level of integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends, or holidays, as required by airline operations.
• Certifications
• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.