Human Resources Generalist

DataServ; Andover, Northern (MA, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

xFact/DataServ in Massachusetts is seeking an HR Generalist to support onboarding, employee relations, benefits administration, compliance, performance management, HR reporting, and day-to-day HR operations.

Based in North Andover or Marlborough, the role partners with employees and leaders to build an exceptional workplace experience and drive continuous improvement across HR programs and processes.

Qualifications

• Knowledge of HR principles, employment practices, and laws.
• Proficient with Word, Excel, Outlook; strong communication.
• Experience with HRIS/ATS; Paylocity a plus.

Responsibilities

• Serve as first point of contact for HR questions on policies, benefits, payroll, and workplace matters.
• Support employee relations, guidance to managers and staff.
• Assist with talent acquisition, interviews, and onboarding.
• Support performance management, development initiatives, and engagement programs.
• Coordinate benefits administration and employee communications.
• Support immigration and work authorization processes.
• Administer HR programs with compliance to laws and policies.
• Assist SharePoint HR site and communications; update handbooks.

Skills

HR policies

Communication

MS Office

HRIS

Data analysis

Confidentiality

Interpersonal skills

Education

Bachelor's or Associate degree in HR or related field

Tools

Paylocity

HRIS

Microsoft Office

Job description

We Want You!

Join the xFact / DataServ team as our next Human Resources Generalist! This position may be based in either our North Andover or Marlborough office. In this role, you will support onboarding, employee relations, benefits administration, compliance, performance management, HR reporting, and day-to-day HR operations. This position is ideal for a well-rounded HR professional who thrives in a fast-paced environment and enjoys partnering with employees and leaders to create an exceptional workplace experience.

About xFact/DataServ:

xFact and DataServ bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.

Qualities We Want in You

• Team player
• excellent written and verbal communicator
• tech savvy
• strategic thinker
• service-oriented
• motivated
• self-disciplined
• professional
• adaptable in a fast-paced environment
• works independently with minimal supervision
• strong work ethic
• detail-oriented
• organized
• dependable
• approachable
• supportive
• committed to continuous improvement
• trusted advisor
• strong desire to develop and support employees

Responsibilities:

Human Resources Operations

• Serve as a primary point of contact for employee questions regarding HR policies, benefits, payroll, and workplace matters
• Support employee relations matters and provide guidance to managers and employees
• Assist with talent acquisition, interviews, and on-site onboarding of new team members
• Assist with performance management processes, employee development initiatives, and engagement programs
• Coordinate benefits administration, enrollments, updates, and employee communications
• Support immigration compliance and work authorization processes
• Administer HR programs, policies, and procedures while ensuring compliance with applicable employment laws
• Support the employee-facing SharePoint site and HR communications
• Assist with handbook updates, policy development, and process improvements
• Generate HR reports, audits, and workforce metrics as needed
• Maintain employee records and ensure data accuracy across HR systems

Office Administration & Employee Support

• Assist with office operations, supplies, and vendor coordination
• Coordinate employee meetings, events, recognition programs, and company activities
• Assist with special projects and cross-functional initiatives
• Perform other duties as assigned

What We Require:

Education

• Associate's degree, Bachelor's degree, or equivalent combination of education and professional experience in Human Resources, Business Administration, or a related field

Experience

• 3-5 years of progressive Human Resources experience
• Experience with benefit administration
• Experience supporting multiple HR functions, including employee relations, onboarding, and compliance
• Experience in a technology or professional services environment preferred

Skills

• Strong knowledge of HR principles, employment practices, and applicable employment laws
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)
• Experience with HRIS and Applicant Tracking Systems; Paylocity experience is a plus
• Strong organizational, problem-solving, and analytical skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal, written, and verbal communication skills
• Ability to build strong relationships across all levels of the organization
• High degree of professionalism and customer-service orientation
• Candidates are required to complete a drug test and background check