Human Resources/ Employee Success Manager

MSM Inc.; Town of Webster (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A woman-owned experiential agency is seeking a Human Resources/Employee Success Manager to administer HR programs and enhance employee experiences. This hybrid role requires significant expertise in HRIS and communication skills, fostering a positive work environment. Responsibilities include compliance, recruitment, and employee relations in Webster, NY.

Qualifications

• Experience using HR Information Systems and related AI applications.
• Able to communicate effectively with employees and managers.
• Provide coaching to resolve employee issues.

Responsibilities

• Oversee HR programs and employee experience.
• Conduct compliance with labor laws and policies.
• Manage recruitment, onboarding, and employee relations.

Skills

HRIS and other HR Software

Strong Communication and Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Confidentiality

Knowledge of HR Laws and Regulations

Education

Bachelor's Degree in Human Resources, Business Administration, or related field

PHR or SHRM-CP certification

Job description

Human Resources/ Employee Success Manager

MSM Inc. is a woman-owned experiential agency bringing brands to life through strategy, award-winning experience design, and flawless execution for trade shows, events, environments, and customer engagements. We deliver with genuine passion and a commitment to exceeding customer expectations and creating exceptional customer experiences.

At MSM, we are dedicated to exceeding client expectations and fostering a service-driven culture. We value honest feedback and advice, promoting continuous improvement and mutual respect. We live by our four core values that support these themes:

• Thrive in a demanding environment
• Build meaningful relationships
• Demonstrate a positive attitude and adapt to change
• Set high standards and strive to exceed

This position is a key member of the Shared Services Team, reporting to the President. The role will become the subject matter expert in all HR related software and programs including AI-related resources.

Overview

Position: Human Resources/ Employee Success Manager at MSM Inc. This role focuses on administering HR programs, enhancing employee experience, ensuring regulatory compliance, and leading HR-related initiatives.

Job Accountabilities

ADMINISTER AND EXECUTE HR PROGRAMS:

• These may relate to compensation, benefits, various leave programs, employee relations, performance & talent management, productivity, recognition, training & development

EMPLOYEE ENGAGEMENT:

• Promotes the health and well-being of employees via a variety of methods, including an annual employee engagement survey
• Develop & implement ways to enhance the employee experience

COMPLIANCE, POLICIES & PROCEDURES:

• Ensure compliance with all State & Federal labor laws and regulations
• Implement and enforce policies & procedures
• Maintain the company policy manual

Key Responsibilities:

• Records Management: Maintaining and updating HR records.
• HR Data & Analysis: Collect, analyze and report HR data to leadership to assist in the decision making process.
• Recruiting and Onboarding: Managing job postings, screening resumes, conducting interviews, and coordinating with hiring managers, as well as managing the onboarding process, including orientation and training.
• Employee Relations: Addressing employee concerns, conducting investigations, and fostering a positive work environment. Provide coaching when needed.
• Benefits Administration: Managing employee benefits programs, including health insurance, retirement plans, and other health and welfare benefits and programs.
• Compensation: Assisting with salary adjustments, raises, and other compensation-related matters.
• Performance Management: Manage the performance evaluation process, feedback, and goal-setting.
• Training and Development: Identifying training needs, coordinating workshops, and supporting professional development.
• Compliance: Ensuring compliance with labor laws and regulations.
• HR Policies and Procedures: Implementing and enforcing company policies and procedures.
• Employee Engagement: Promoting employee engagement and fostering a positive work environment.
• Risk Management: Assisting with risk management duties within Human Resources.

Required Skills and Experience

• Experience with HRIS and other HR Software: Proficient in using HR Information Systems and other HR software including related AI applications.
• Strong Communication and Interpersonal Skills: Able to communicate effectively with employees, managers, and other stakeholders.
• Problem-Solving Skills: Provide coaching to help identify and resolve employee issues.
• Organizational Skills: Ability to manage multiple tasks and projects at various stages of completion.
• Confidentiality: Ability to handle confidential information with maturity and discretion.
• Knowledge of HR Laws and Regulations: Familiar with relevant employment laws and regulations.
• Bachelor\'s Degree: In Human Resources, Business Administration, or a related field.
• Professional Certifications: PHR or SHRM-CP certification is a plus.

Salary and Schedule

The pay range posted for this position is purposefully broad. The initial compensation offered may be outside of this range and will be determined by multiple factors, including the applicant\'s job-related skills, relevant experience, and education.

Location and Hybrid Schedule: This is a hybrid role requiring Tuesday - Thursday in Webster, NY.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industries: Events Services

Rochester, NY; Rochester, New York Metropolitan Area postings shown for reference