Human Resources Coordinator - Human Resources

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Tejon is seeking an entry-level HR Coordinator to support the Human Resources Department across functions from onboarding to employee engagement.

You will serve as a primary point of contact for Team Members and leaders, delivering confidential, service-focused support while upholding Hard Rock’s culture and standards. This role offers exposure to Talent Acquisition, Benefits, HRIS, and training initiatives.

Qualifications

• Entry-level HR role offering exposure to all HR functions.
• Maintains confidentiality and ensures a positive employee experience.

Responsibilities

• Serve as a primary HR resource for Team Members and leaders, providing timely support.
• Support benefits inquiries, onboarding, and open enrollment activities.
• Coordinate training sessions and learning initiatives.
• Own HR communications to support awareness and engagement.
• Generate HR reports and maintain accurate records.

Skills

Customer service

Hospitality mindset

Communication skills

Professionalism

Discretion

Organizational skills

Time management

Attention to detail

Teamwork

Learning agility

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

Position Summary

The Human Resources Coordinator serves as a key partner within the Human Resources Department, providing comprehensive administrative, operational, and customer service support across all HR functions, including Team Member Relations, Talent Acquisition, Benefits, Training & Development, Internal Communications, Employee Engagement, HRIS administration, and compliance initiatives.

This role is responsible for creating a welcoming, service-focused, and solution-oriented experience for all Team Members, applicants, and leaders. As one of the first points of contact for Human Resources, the HR Coordinator champions Hard Rock’s culture, values, and service standards by delivering timely support, maintaining confidentiality, and ensuring a positive employee experience throughout the Team Member lifecycle.

The ideal candidate demonstrates a positive attitude, strong interpersonal skills, exceptional attention to detail, and a genuine passion for serving internal customers. Success in this role is built on responsiveness, professionalism, collaboration, and a commitment to creating meaningful experiences for Team Members at every interaction.

This is an hourly, entry-level Human Resources position that offers exposure to all areas of Human Resources and serves as a developmental opportunity for future HR professionals.

Essential Functions

Team Member Experience & Employee Relations

• Serve as a primary HR resource for Team Members, applicants, and leaders by providing exceptional customer service and timely support.
• Support employee relations initiatives, including Stay Interviews, Exit Interviews, recognition programs, and employee engagement activities.
• Foster a positive workplace culture through professionalism, responsiveness, and relationship-building.

Talent Acquisition & Onboarding

• Support recruiting efforts through applicant tracking, candidate communications, interview coordination, and hiring events.
• Assist with onboarding activities and ensure completion of employment documentation and pre-employment requirements.
• Partner with hiring leaders to deliver a seamless candidate and new hire experience.

Benefits & HR Administration

• Assist Team Members with benefits inquiries and support open enrollment and benefits-related communications.
• Maintain accurate HR records and ensure confidentiality of Team Member information.
• Support HR transactions, audits, and administrative processes.

Learning & Development

• Coordinate training sessions, leadership development programs, and learning initiatives.
• Maintain training records and assist with employee development activities.

Internal Communications & Engagement

• Own and execute HR communications that support Team Member awareness, engagement, and organizational initiatives.
• Coordinate communications related to benefits, events, training, policy updates, and recognition programs.

HR Operations, Reporting & Compliance

• Generate and distribute HR reports, workforce metrics, and required documentation.
• Administer the Work Opportunity Tax Credit (WOTC) process and support HR compliance initiatives.
• Ensure compliance with company policies, employment laws, and HR procedures.

Administrative Support

• Provide administrative support to HR leadership and the Human Resources Department.
• Coordinate meetings, events, projects, and department activities as assigned.
• Perform additional duties and special projects in support of departmental objectives.

Key Competencies

• Exceptional customer service and hospitality mindset
• Positive attitude with a genuine passion for helping others
• Strong communication and interpersonal skills
• High level of professionalism and discretion
• Ability to build trust and credibility with Team Members and leaders
• Strong organizational and time management skills
• Attention to detail and commitment to accuracy
• Ability to prioritize multiple tasks in a fast-paced environment
• Adaptability and willingness to learn all areas of Human Resources
• Team-oriented mindset with a collaborative approach to problem-solving

Service Philosophy

At Hard Rock Hotel & Casino Tejon, our Team Members are our internal customers. The HR Coordinator is expected to deliver an exceptional service experience to every individual they interact with by demonstrating professionalism, empathy, urgency, accountability, and a positive attitude. Creating meaningful relationships and ensuring Team Members feel supported, valued, and respected is a top priority of this role.