Bilingual Office Coordinator

Personal Touch Home Care of N.Y. Inc; Town of Hempstead (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Personal Touch Home Care of N.Y. Inc is seeking a Bilingual Office Coordinator to support our Nassau, NY location. This is a full-time, in-person role focused on coordinating daily operations, onboarding, and patient care support.

The ideal candidate will be fluent in English and Spanish (or Creole), highly organized, with strong customer service and communication skills. The position offers a competitive hourly pay and benefits as part of a supportive team environment.

Qualifications

• At least 18 years of age.
• Minimum of high school education or GED.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist site visitors, applicants, and staff with questions and registrations.
• Translate and complete documents for onboarding and file appropriate documentation.
• Liaise between field and office staff across departments.
• Set up classrooms and prepare training materials for OBRA/Orientation.
• Handle calls and customer service with a professional demeanor.
• Translate and assist with documentation during classes and orientation.
• Maintain confidentiality and follow care procedures and standards.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Time management

Confidentiality

Teamwork

Travel between locations

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Bilingual Office Coordinator

Nassau, NY

Must be fluent in English and Spanish or English and Creole

This is a full-time, in-person position based out of our Nassau location.

Pay

$21.00-$24.00 per hour

About Us:

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary:

The Office Coordinator is responsible for the functions and day-to-day needs of operating a satellite training site.

Key Responsibilities

• Assists all persons that come into the site, applicants with questions and registering, existing employees with questions for any department, assist with Mobile App, Viventium, ID, etc.
• Manage, assist and translate with document/application completion, and collect necessary documents to facilitate employment and provide these documents to the Onboarding Department.
• Liaison between field employees and office employees for all departments in LIC.
• Assists in setting up physical classroom, preparing and providing. documentation required by instructor to conduct training, OBRA and/or Orientation classes.
• Maintains and distributes PPE as required.
• Maintains a stock of needed supplies/forms for office and provides to field employees as needed.
• Collects any compliance and other related documents and forwards them to the appropriate Department in LIC.
• Assists Nurse Instructor in signing in and out of students.
• Collects all completed classroom documentation and forwards to Field Human Resource Department.
• Call Handling and Customer Service.
• Assists with translations and document completion during classes/orientation, etc.
• Adhere to the Organization’s documentation and care procedures and standards of personal and professional conduct.
• Cooperates with team supervisors and performs additional tasks as assigned.
• Perform other tasks as requested and necessary.

Skills and Abilities

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Excellent attention to detail.
• Ability to handle a large volume of calls/In-person visits and prioritize follow up.
• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Solid problem-solving and critical thinking skills.
• Ability to always maintain confidentiality and discretion.
• Ability to work both independently and as part of a team.
• Ability to see a task through its completion.
• Ability to learn new software.
• Ability to travel between locations as needed.

Qualifications

• At least 18 years of age.
• Minimum of high school education or a General Education Development certificate (GED).
• Proficiency in Microsoft Office Suite computer skills.
• Understanding of the Home Health Care field/ market a plus.
• Prior experience in a Call Center environment a plus.
• Bilingual-Spanish preferred.

Working Conditions

• This position operates in an office environment.
• Able to perceive and follow written instructions, verify documents and log in information accurately.
• Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.
• Able to document information on software portal.
• Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.
• Able to remain sedentary for prolong periods of time.
• Able to lift up to 25 pounds at times.

Pay

$21.00-$24.00 per hour

Job Type

Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being.