Human Resources Coordinator

SSP America; Phoenix (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

401(k) with company match

Paid time off and holidays

Employee Assistance Program

Tuition assistance and career growth

Job summary

SSP America is seeking an HR Coordinator to support the full employee lifecycle in a fast-paced airport environment. You will recruit, onboard, handle employee relations, ensure compliance, and manage HR operations with the Senior People Leader and airport leadership.

You’ll support HRIS data, payroll-related activities, reporting, and training while promoting SSP America’s culture, values, and operational excellence in an on-site setting at the PHX airport location.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• At least 2 years HR experience covering recruiting, onboarding, employee relations, and HR administration.
• Working knowledge of employment laws and confidential recordkeeping.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office.
• Experience with SAP SuccessFactors, Workday, UKG, Oracle, or similar HRIS.

Responsibilities

• Lead hourly recruitment and onboarding with operations leaders.
• Support workplace investigations and coach managers on policy and performance matters.
• Maintain confidential records, audits, leave administration, and other HR processes.
• Maintain HRIS records, payroll-related HR activities, training tracking, and recurring HR reporting.
• Partner with airport leadership to improve HR processes and reinforce SSP America’s culture and operational excellence.

Skills

Recruitment

Onboarding

Employee relations

HR administration

HR laws

Communication

Organizational skills

Education

Bachelor’s degree in HR, business, or related field

Tools

SAP SuccessFactors

Workday

UKG

Oracle

Job description

Join Our Team!

Location: PHX Airport Location | On-Site
Schedule: Full-Time | Exempt
Compensation: $25 - $28 / hr

SSP America is seeking a Human Resources Coordinator who is passionate about supporting people and operations in a fast-paced airport environment. As a trusted HR partner, you will work closely with the Senior People Leader and airport leadership to support the full employee lifecycle, including recruiting, onboarding, employee relations, compliance, training, reporting, and HR operations. This role is ideal for an HR professional looking to grow their career while making a meaningful impact on the employee experience and operational success.

Compensation, Benefits & Career Growth

• Competitive compensation: Competitive salary plus bonus eligibility, where applicable.
• Health benefits: Medical, dental, and vision insurance.
• Financial protection: Company-paid life and AD&D insurance.
• Retirement savings: 401(k) with company match.
• Time away: Paid time off and company holidays.
• Well-being support: Employee Assistance Program.
• Development opportunities: Tuition assistance where applicable and career growth pathways into HR Manager, People Leader, Regional People Leader, Talent Acquisition, HR Centers of Excellence, or Corporate Human Resources roles.

What You’ll Do

• Recruitment & Onboarding: Lead hourly recruitment, coordinate hiring activities with operations leaders, and facilitate compliant new hire onboarding and orientation.
• Employee Relations: Support workplace investigations, coach managers on policy and performance matters, assist with documentation, and promote engagement and recognition.
• Compliance & HR Administration: Maintain personnel, medical, leave, workers’ compensation, and other confidential records while supporting audits, leave administration, accommodations, and corrective action plans.
• HR Operations & Reporting: Maintain accurate HRIS records, support payroll-related HR activities, monitor training completion, and prepare recurring HR reports.
• Business Partnership: Serve as a trusted HR partner to airport leadership by providing day-to-day guidance, identifying opportunities to improve processes, and reinforcing SSP America's culture, values, and operational excellence.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• At least 2 years of Human Resources experience, including employee relations, recruiting, onboarding, and HR administration.
• Working knowledge of employment laws, HR best practices, and confidential recordkeeping.
• Strong organizational, communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Experience using HRIS platforms such as SAP SuccessFactors, Workday, UKG, Oracle, or similar systems.

Preferred Qualifications

• Experience supporting multi-unit or high-volume operations.
• Hospitality, restaurant, retail, distribution, or similar operational experience.
• Experience supporting workplace investigations.
• SHRM-CP, SHRM-SCP, PHR, or comparable HR certification.

What Makes You Successful

Successful candidates are trusted, service-oriented HR partners who demonstrate ownership, teamwork, curiosity, and a passion for supporting people and operations. They balance sound judgment with operational urgency, communicate effectively, handle sensitive matters with professionalism and integrity, and continuously seek opportunities to improve the employee experience while delivering business results.

Work Environment & Requirements

This position is based in an airport environment and includes work in both office and restaurant operations. The role requires regular interaction with frontline employees and operational leaders and may require occasional evenings, weekends, holidays, or travel based on business needs. Candidates must be able to perform the essential functions of the role with or without reasonable accommodation, including moving throughout airport operations, occasionally lifting up to 25 pounds, using standard office equipment, and completing all applicable TSA, FAA, or CATSA security requirements.

Why SSP America?

At SSP America, we don’t just serve travelers—we create exceptional experiences. Our People Team plays a critical role in supporting our operations, developing our leaders, and creating an engaging workplace where employees can thrive. If you’re passionate about people, operational excellence, and growing your HR career, we’d love to hear from you.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

SSP America is proud to be an Equal Opportunity Employer.