Human Resources Business Partner II

Valon; Jacksonville (FL); On-site; USD 80,000 - 90,000; Full time

Job summary

Valon is seeking a Human Resources Business Partner II for its Jacksonville office, focusing on supporting HR objectives across operations. The ideal candidate will manage HR functions like employee relations, compliance, and performance management while driving strategic HR initiatives. Valon values proactivity and leadership, seeking individuals who excel in fast-paced environments and have a solid background in HR practices.

Benefits

Competitive salary

401(k) plan

Health benefits (medical, dental & vision)

In-office snacks and drinks

17 days paid time off and 11 company holidays

12 weeks paid baby bonding time

Qualifications

• 5+ years of HR experience, preferably in a generalist or HRBP capacity.
• Strong attention to detail and accuracy in HR processes.
• Proficient in Excel and Google Suite for HR analytics.

Responsibilities

• Lead and manage HR efforts in Valon Mortgage’s Jacksonville office.
• Coordinate with HRBPs for consistent policy enforcement.
• Act as a liaison between employees and management to foster a positive atmosphere.

Skills

Employee Relations

Organizational Design

Change Management

Performance Management

Executive Communication

Education

Bachelor’s degree in HR or related field

PHR or SPHR certification

Tools

Excel

Google Suite

Job description

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About The Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

About The Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

People at Valon

The People teams at Valon maximize the value of and for employees. People are what make Valon great, and investing in People drives the business forward. As a core member of the People team, you will work at the heart of our growth: our people. We are focusing on scaling our business to even greater heights by guiding the growth of our internal teams.

About The Role

As an HR Business Partner II, your primary focus is to support our ever-growing operations functions for Valon Mortgage, a subsidiary of Valon. You will be managing the HR functions for Valon Mortgage’s brand new, Jacksonville, Florida office. You will coordinate with the other HRBPs, drive HR initiatives, and build the People programs to align with Valon’s business objectives and needs. You will be an internal consultant to People managers and senior leaders across the servicing and mortgage organization. Your day will cover the full HR remit from performance management and coaching to work experience to strategic advisory to our senior operational leaders in Jacksonville. You will be the glue for operations within human resources, improving working relationships, providing HR policy guidance, resolving complex employee relations issues, owning people operations and systems, and much more.

We are looking for someone who loves both the strategic and the tactical. This is a fast-paced role with a large scope. The right candidate can both roll up their sleeves as well as build out a growing team over the next year.

This role requires someone who can forge their own path without clear guidance, tackle complex problems, own processes end-to-end, work cross-functionally, and set the strategic path within human resources for our operations business. This function will not be responsible for the talent acquisition function within Valon Mortgage, which rolls up to a different manager.

The role will report to the Head of Legal and Compliance for Valon Mortgage.

Responsibilities

• Lead, define, and manage all aspects of Valon Mortgage’s Jacksonville HR efforts, including enforcing company policies and practices, conducting employee onboarding, retention, and other HR functions
• Coordinating with the other HRBPs to ensure consistency between the Valon offices
• Work and build relationships with senior leaders to ensure alignment on strategic objectives as Valon grows and scales
• Serve as inspirational leadership within the HR function in the Jacksonville office, leading by example, the Valon values
• Act as a liaison between employees and management to foster a positive atmosphere
• Manage corporate plans for a variety of HR matters, including compensation, benefits, health and safety, time and attendance record keeping, etc.
• Ensure compliance with employment laws and other requirements
• Partner with leadership on quarterly employee satisfaction surveys and follow-up action items
• Lead the compensation committee and bi-annual performance review process alongside Valon Mortgage’s senior leadership team for the Jacksonville staff
• Coach and build the responsibility and capability of managers to anticipate and pre-empt ER issues and associated risks.
• Manage discipline and termination of employees as per the organization’s policies
  
  

Ideal Background

• Proven experience and knowledge of Florida employment law, employee relations, and formal investigations, and the ability to practically apply it to the workplace
• Strong experience in organizational design, change management, and scale
• Historical track record of driving people programs in performance management, compensation planning, and executive coaching
• Demonstrated business acumen and the ability to understand business strategy and goals
• Proven experience in influencing at the senior level, knowing how to manage up and down the corporate structure effectively
• Executive-level verbal and written communication skills.
• Call center or mortgage servicing experience preferred
• PHR or SPHR certification preferred
• Bachelor’s degree in HR or related field preferred, but not required
  
  

Minimum Qualifications

• 5+ years of HR experience, preferably in a generalist or HRBP capacity
• Experience managing and building up teams
• Strong attention to detail and accuracy
• Proficient in Excel/Google Suite
• Must be in the office in our Jacksonville site with some WFH flexibility
• Broad familiarity with HR sub-verticals spanning HRBP, performance management, policy administration, and people systems
• Strong track record of leading complex cross-functional projects to completion
• High degree of executive influence, building strong relationships, and working collaboratively with business leaders
• Highly resilient, ambitious, and outstanding operator
• Appetite to work in fast-paced environments
• Proactive problem-solving with minimal oversight
• Strong interpersonal skills, bias toward action, flexibility, and adaptable in approach
  
  

What We Can Offer

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
  
  

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [e-mail] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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