Human Resources Business Partner

Monroe Ambulance; City of Rochester (NY); On-site; USD 72,000 - 96,000; Full time

Job summary

Monroe Ambulance is hiring an HR Business Partner (HRBP) to support EMTs, paramedics, dispatch, and operations in a fast-paced, 24/7 environment. You’ll coach leaders, redesign processes, and use data to influence decisions while elevating the employee experience.

In this full-time exempt role, you’ll partner with operations, lead talent initiatives, ensure compliance, and help build a proactive People function. Occasional travel to local events is expected.

Qualifications

• > Bachelor’s Degree in Business Administration, Human Resources Management, or related field with 4+ years of progressive HR experience (HRBP or strong HR Generalist background).
• > Ability to build relationships with frontline and leadership teams.
• > Comfort supporting hourly, shift-based, or 24/7 operations.
• > Confidence in managing employee relations independently.
• > Strong knowledge of employment laws, HR best practices, and HR data analytics.
• > Data curiosity — you like using numbers to tell a story.
• > High emotional intelligence and the ability to build credibility quickly.
• > Experience in healthcare, emergency services, logistics, or high-growth environments is a big plus.
• > Ability to travel occasionally to local events to help promote the Monroe brand and services to the community.

Responsibilities

• Partner with operations leaders who manage EMTs, paramedics, and dispatch teams.
• Translate business needs into scalable people strategies.
• Use workforce data to drive conversations and decisions.
• Be a coach, challenger, and trusted advisor to managers.
• Support the rollout of new HR systems, tools, and processes.
• Identify outdated, inefficient, or reactive processes and help redesign them.
• Assist and improve onboarding, development, engagement, and retention.
• Contribute to building a proactive People function, not just a support unit.
• Coach leaders through tough conversations and elevate manager capability.
• Help create a culture of accountability and respect in a high-intensity environment.
• Conduct investigations with fairness and confidence and stay interviews to understand culture trends.
• Partner with hiring managers to attract EMT, paramedic, dispatch, fleet, and corporate talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for managers and candidates; support workforce planning for growth.
• Support succession planning, leadership development, and performance management.
• Identify skill gaps and implement meaningful training.
• Ensure compliance with employment laws and healthcare regulations.
• Coordinate leaves of absence and workers’ compensation; stay ahead of risk.
• Keep benefits and total rewards aligned with modern HR transformation.

Skills

Relationship building

HR data analytics

Emotional intelligence

Travel flexibility

Education

Bachelor’s Degree in Business Administration, Human Resources Management, or related field

Job description

The Human Resources Business Partner (HRBP) plays a critical role in supporting operational leaders, EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment. You’ll be in the middle of the action — coaching leaders, solving real problems, elevating the employee experience, modernizing processes, using data to influence decisions, and helping shape the overall future of what HR looks like at Monroe Ambulance.

Job Title: HR Business Partner (HRBP)

Employment Type: Full-Time, Exempt

Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events

Salary Range: $72,000 - $95,500

What You’ll Actually Do:

Partner With the Business:

• Work directly with operations leaders who manage EMTs, paramedics, and dispatch teams.
• Translate business needs into smart, scalable people strategies.
• Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations.
• Be a coach, challenger, and trusted advisor to managers.

Help Transform HR

• Support the rollout of new HR systems, tools, and processes.
• Identify what’s outdated, inefficient, or reactive — and help redesign it.
• Assist and improve how we onboard, develop, engage, and retain employees.
• Contribute to building a People function that’s proactive and not functionally driven.

Own Employee Relations (The Right Way)

• Coach leaders through tough conversations.
• Elevate manager capability instead of just solving problems for them.
• Help create a culture of accountability and respect in a high-intensity environment.
• Conduct investigations with fairness and confidence.
• Complete stay interviews with employees to understand culture trends

Bring in Great Talent

• Partner with hiring managers to attract and secure top EMT, paramedic, dispatch, fleet, and corporate talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for both managers and candidates.
• Support workforce planning initiatives to meet growth and operational demands

Build The Talent & Leadership

• Support succession planning, leadership development and performance management.
• Identify skill gaps of leaders and employees, helping implement meaningful training.

Keep Us Smart & Compliant

• Ensure compliance with employment laws and healthcare regulations.
• Partner with Safety and Compliance to protect our people and our patients.
• Coordinate leaves of absence and worker’s compensation per applicable laws.
• Stay ahead of risk instead of reacting to it.

Oversee Benefits & Total Rewards Experience

• Support day-to-day benefits administration including enrollments, status changes and employee education.
• Help communicate benefits in a way employees actually understand and value.
• Use benefits and total rewards data to improve retention and employee satisfaction.
• Contribute to modernizing the total rewards strategy as part of the broader HR transformation.

Other Duties As Assigned

What You Bring:

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field with 4+ years of progressive HR experience (HRBP or strong HR Generalist background).
• Ability to build relationships with frontline and leadership teams.
• Comfort supporting hourly, shift-based, or 24/7 operations.
• Confidence in managing employee relations independently.
• Strong knowledge of employment laws, HR best practices, and HR data analytics.
• Data curiosity — you like using numbers to tell a story.
• High emotional intelligence and the ability to build credibility quickly.
• Experience in healthcare, emergency services, logistics, or high-growth environments is a big plus.
• Ability to travel occasionally to local events to help promote the Monroe brand and services to the community.

HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certifications while growing with us.

Why This Role Is Different:

• You won’t be siloed.
• You’ll have visibility to, and work with, all levels of leadership, including senior leaders.
• You’ll help build — not just maintain.
• You’ll work in a mission-driven organization that literally saves lives.
• You’ll gain experience in change management, transformation, and operational HR at scale.
• A M-F 9/80 (every other Friday off) work schedule, with occasional flexibility to support a 24/7 operation or community events

This is ideal for a HRBP who wants more than maintenance work — someone ready to help build the future of Human Resources at Monroe Ambulance.

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.