Human Resources Assistant (UEA 3)

University of Connecticut; Storrs-Mansfield (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The University of Connecticut's Employee Resource Center is seeking a customer-focused and highly organized Human Resources Assistant to provide front-line service and operational support to employees, applicants, visitors, and other internal and external customers. This role develops broad knowledge of HR processes and serves as a central point of contact for the department.

As part of a full-time, in-person, on-site team in Storrs, you will navigate HR processes, answer questions, resolve

Qualifications

• Bachelor’s degree required; combination of education and experience may substitute.
• Experience delivering customer service in an office setting.
• Advanced Microsoft Excel, Word, SharePoint and OneDrive in MS Office.
• Strong written and verbal communication skills.
• Ability to stay calm with difficult customers and protect confidential information.
• Ability to interact with diverse stakeholders including faculty, staff, students, and external constituents.
• Good organizational and administrative skills with attention to detail.
• Able to resolve routine problems efficiently and think critically.

Responsibilities

• Serve as the first point of contact for HR, greeting visitors and answering the main phone line.
• Assist employees, applicants, departments, and customers with HR processes and forms.
• Use HR systems to generate reports and address inquiries.
• Receive materials and manage departmental deliveries.
• Collaborate with HR colleagues on operations and projects.
• Perform additional duties as needs evolve.

Skills

Customer service

Communication skills

Organizational skills

Data confidentiality

Education

Bachelor's degree

Tools

MS Office Suite

Excel

Word

SharePoint

OneDrive

Job description

Search #: 499852

Work type: Full-time

Location: UConn Storrs

Categories: Human Resources

JOB SUMMARY

The Employee Resource Center is seeking a customer-focused and highly organized Human Resources Assistant to provide front-line service and operational support to employees, applicants, visitors, and other internal and external customers.

This is an excellent opportunity for someone interested in developing broad knowledge and experience across Human Resources. As a central point of contact for the department, you will help employees and customers navigate HR processes, answer questions, resolve routine issues, and connect individuals with the right HR resources.

DUTIES AND RESPONSIBILITIES

• Serve as a welcoming and professional first point of contact for Human Resources, providing front desk coverage, greeting and screening visitors, managing building access, and answering the department’s main phone line.
• Assist employees, applicants, departments, and other customers with HR processes, forms, and general information.
• Use HR systems to generate and review reports and respond to customer inquiries.
• Accept and review materials submitted by employees and receive departmental deliveries.
• Collaborate with HR colleagues on operational activities and special projects.
• Perform other related responsibilities based on evolving team and departmental needs.

Because the Employee Resource Center provides direct service to employees, applicants, and visitors, this position provides full-time, in-person coverage on-site. Limited workplace flexibility may be available depending on operational needs and Employee Resource Center staffing.

MINIMUM QUALIFICATIONS

• Bachelor’s degree. A combination of education and experience may be substituted for a bachelor’s degree.
• Experience providing customer service in an office environment.
• Demonstrated computer software experience, including MS Office Professional Suite with advanced knowledge of Excel, Word, SharePoint, and OneDrive.
• Written and verbal communication skills.
• Ability to remain calm when dealing with difficult customers.
• Demonstrated ability to provide customer service to a wide variety of diverse individuals including faculty, staff, students, University administrators, and external constituents.
• Organizational and administrative skills with attention to detail.
• Ability to resolve routine problems efficiently, effectively, and independently and think critically.
• Ability to preserve confidential information and must have awareness of data integrity protocols.

PREFERRED QUALIFICATIONS

• Experience with Kuali Financial Systems, CORE-CT, or similar enterprise systems.
• Prior experience in a higher education academic setting.
• Bilingual.

APPOINTMENT TERMS

This is a full-time, 40-hour work-week, position based in Storrs and includes a full benefits package and competitive salary. This appointment requires an in-office, Monday through Friday, 8:00 am - 5:00 pm schedule.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.