Human Resources Assistant Service Team

VOALA; Los Angeles, Northern (CA, KY); On-site; USD 30,000 - 33,000; Full time

Job summary

VOALA, Volunteers of America Los Angeles, is seeking an HR Assistant to join the HR Service Team in Los Angeles. You will support onboarding, triage calls, and general administrative tasks to help employment processes run smoothly.

Candidates should pass fingerprint background checks, have a High School diploma or GED, and preferably experience with HR systems like UltiPro; bilingual English/Spanish is a plus.

Qualifications

• Fingerprint clearance and background checks required.
• Ability to handle emotional stress and challenging clients.
• High School or GED plus some college coursework in HR/Business.
• Experience in a Human Resources role is preferred.

Responsibilities

• Triage incoming calls and direct to appropriate HR support.
• Assist with onboarding and new employee orientation.
• Identify and organize documents for electronic archiving and data entry.
• Assist with processing employment verifications.
• Assist with resignation/termination workflows and updating logs.
• Other duties as assigned.

Skills

Bilingual English Spanish

Education

High School or GED + some college in HR/Business

Tools

UltiPro

Applicant Tracking Systems

Job description

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $22.71 - $23.90 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Serving in the HR Service Team, the HR Assistant position is a resource for the Human Resources department, assists with the Employment/Onboarding of new employees general administrative tasks.

DUTIES AND RESPONSIBILITIES

• Supports HR Service Team: performs triage on incoming calls directing calls to appropriate HR support; performs employee onboarding tasks and assists new employee orientation
• Perform administrative duties such as identifying and organizing documents for electronic archiving, photocopying, data entry and organize materials, credential and licensing tracking
• Assist with processing Employment Verifications on Accurate (including initiating the request, follow-up with candidates, checking that information is verified, asking for additional documents as needed)
• Assist with resignation/termination workflows (initiating workflow requests on UltiPro, terminating benefits, updating termination/resignation log); Process employee terminations in HRIS, including final paycheck
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Supports HR Service Team: performs triage on incoming calls directing calls to appropriate HR support; performs employee onboarding tasks and assists new employee orientation
• Assist with processing Employment Verifications for all new hires and collect relevant documentation, perform current employee verifications as needed.
• Perform administrative duties such as identifying and organizing documents for electronic archiving, photocopying, data entry and organize materials, credential and licensing tracking
• Assist with processing Employment Verifications on Accurate (including initiating the request, follow-up with candidates, checking that information is verified, asking for additional documents as needed)
• Assist with resignation/termination workflows.
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• High School or GED and some college coursework in Human Resources, Business, or related field

EXPERIENCE:

• Experience in a Human Resources role

PREFERRED QUALIFICATIONS:

• Familiar with Applicant Tracking Systems and databases.
• Familiar with UltiPro
• Bilingual in English and Spanish

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.