People Relations Partner Associate

Volunteers of America Los Angeles; Los Angeles (CA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles seeks a People Relations Partner Associate I to support daily employee relations needs and projects as VOALA grows. This hands-on role involves front-line interaction with program managers and staff, focusing on communications, coaching and relationship building.

It is an individual contributor position. The role requires 2 years of HR experience, a bachelor's degree or equivalent, and familiarity with UltiPro HRIS and ClearCompany ATS.

Qualifications

• Must pass fingerprint clearance and background checks
• Bachelor’s Degree or equivalent combination of education and work experience
• 2 years of general HR experience; 6 months handling grievances

Responsibilities

• Interact with employees and managers; provide on-site HR support
• Manage HR case intake and triage cases to PRP
• Conduct workplace interviews and address employee concerns
• Assist with compliance and program audits
• Support investigations and documentation

Skills

Communication

Relationship building

Conflict resolution

Education

Bachelor’s Degree or equivalent

Tools

UltiPro HRIS

ClearCompany ATS

UKG/WFM

Job description

Overview

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

PAY RATE: $31.20- $32.85 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary

JOB SUMMARY AND PURPOSE

The People Relations Partner Associate I will assists the People Relations team provide the support necessary to maintain daily employee relations needs as well as employee relations project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.

Responsibilities

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
• Manage the People Relations (Employee Relations) point of access for communication of complaints and/or grievances – triaging the cases and assigning CaseIQ cases to appropriate PRP.
• Conducting workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department
• Assist with compliance and program audits
• Support the employee relations team with investigations, written warnings, and documentation
• Is a resource for HR Service team
• Duties as assigned

Essential Duties

• An essential function of this position requires incumbents to report to the office.
• Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Ensure all cases are up to date and complete at all times, to ensure timely and complete case management and case closure, using effective time management. Ensure all documentation is organized and thorough.
• Assist compliance and program audits
• Maintain all points of access for complaints and grievance submission to the PRPs, triaging these incoming cases, escalating as necessary, and assigning the cases to the appropriate PRP for follow up.
• Provide administrative support to the Director and Executive Director ensuring projects and tasks assigned are completed timely and accurately.
• Other duties as required and is subject to change at any time.

Mandated Reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• 2 years of general HR experience
• Six months of familiarity with handling employee grievance and complaints.

PREFERRED QUALIFICATIONS:

• PHR or SHRM-CP
• Professional level human resources experience in large complex organizations
• Familiar with UltiPro HRIS (UKG and WFM) and ClearCompany ATS

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.