Human Resources Assistant

Global Contact Services; Salisbury (NC); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Global Contact Services in Salisbury, NC is seeking a Human Resources Assistant to support benefits administration, payroll processing, and HR administrative tasks in a hybrid on-site/remote arrangement.

The role requires meticulous data entry, strict confidentiality, and collaboration with the Director of Human Resources. Familiarity with ADP WorkforceNow is preferred; you will work three days on site and two days from home, living within a 50-mile radius of Salisbury.

Qualifications

• Associate degree or equivalent combination of education/experience.
• 1 year prior executive assistant or administrative role.
• Proficiency in PC applications (Word, Excel, PowerPoint); ADP knowledge preferred.
• Demonstrated written and verbal communication skills.

Responsibilities

• Enter benefits data accurately with confidentiality.
• Maintain monthly, quarterly and annual reports for the department.
• Assist HR Director with internal auditing of benefit programs.
• Conduct benefit orientation for new hires as needed.
• Assist with open enrollment.
• Coordinate payroll changes in ADP and ensure proper deductions.
• Maintain relationships with benefits program representatives.
• Prepare for unemployment hearings and assist in related processes.
• Provide high-level customer service to internal and external customers.
• Maintain department records and reports, and update employee information.

Skills

Written Communication

Oral Communication

Computer Literacy

Microsoft Word

Online Recruiting

Customer Service

Critical Thinking

Listening Skills

Confidentiality

Flexibility

Detail Orientation

Problem Resolution

Education

Associate degree or equivalent

Tools

ADP WorkforceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Human Resources Assistant

Full Time Hourly Full-Time Admin, HR, Sup Work Salisbury, NC, US

4 days ago Requisition ID: 1034

Salary Range: $18.00 To $22.00 Hourly

Human Resources Assistant for Global Contact Services

Position Description Summary:

The HR Assistant- position requires an individual with knowledge and understanding of the organization’s benefits programs, payroll and overall department administrative tasks. The position requires diligence in data entry, reporting, and follow-up in order to ensure compliance with local, state and federal regulations. The position reports to the Director of Human Resources. GCS uses ADP WorkforceNow. Candidates with experience on this platform preferred but not required.

This position would be 3 days on site in our Salisbury, NC location. The other 2 days would be remote (work from home). You must live within a 50 mile radius of Salisbury, NC. The company reserves the right to remove work from home priveleges at anytime base on client needs, performance or other.

Principle Duties and Responsibilities:

• Ability to enter in benefits data accurately and efficiently, while maintaining the highest level of confidentiality.
• Maintain monthly, quarterly and annual reports for the department
• Assist Director of HR with internal auditing of benefit programs
• Conduct benefit orientation for new hires as needed
• Assist with open enrollment
• Work in conjunction with payroll department to ensure proper deductions for benefits
• Maintain partnership with benefits program representatives
• Quarter review of new and enhanced benefit programs for the organization

Payroll

• Enter new hires into the ADP payroll system.
• Assist onboarding team with assisting employee document input
• Complete payroll change forms, enter into the system.
• Complete payroll changes in ADP.
• Maintain monthly, quarterly and annual reports for the department

Unemployment

• Assist Jwith obtaining all required paperwork to respond to claims
• Develop checklist for supervisors and managers regarding preparation for unemployment hearings
• Assist in the facilitation for unemployment hearings for the ADP provided representative and the company’s first-hand witness

Administrative Duties and Record Keeping

• Assist both internal and external customers with the highest level of customer service
• Assist in maintenance of department records and reports both manually and electronically
• Update and maintain employee information via the benefits systems
• Participate in administrative staff meetings and attend other meetings as needed
• Perform additional related tasks/duties as required and/or assigned
• Perform other special projects as assignedAssist recruiters with overflow of candidate interviews
• Train new recruiters in conjunction with existing recruiters
• Assist with reports as assigned by the Jr. Generalist

Skill Requirements and Definitions

Skill Requirement Definition

Written and Oral Communication Skills Must have excellent written and oral communication skills, must be able to communicate detail to all levels of management and employees. Must possess the ability to draft full policies and procedures

Computer Literacy

Must have a working knowledge of personal computers and company issued computer programs.

Must grasp the concepts of using the computer for internal and external correspondence as well as viewing and analyzing data.

Must have knowledge and intermediate proficiency in Microsoft Word office suite.

Must have knowledge and proficiency in online recruiting efforts.

Customer Service Skills Must demonstrate superior customer interaction/customer service skills

Critical Thinking Skills

Must be able to resolve issues and problems brought by reporting employees or employees in general.

Must be able to provide solutions to department problems or roadblocks.

Mathematical Skills Must have proficiency in basic mathematical skills to complete various reports, analysis and government required documents as assigned

Listening Skills Must have superior listening skills

Must be Confidential Must be able to keep confidential information confidential. This is of the utmost importance in the department as well as the organization. All documents, computer screens, text messages, and the like that deal with company information shall be considered confidential.

Flexibility Must be able to be flexible in regard to work schedule, changing policies and procedures, priorities and the like.

Detail Orientation Must possess superior attention to detail. Must be able to provide documents to corporate employees without review knowing the information is correct

Problem Resolution Skills Must possess the ability to resolve labor disputes, employee issues and departmental issues without assistance of management.

Qualifications:

• Associate degree in a related field or equivalent combination of education and/or experience
• 1 year prior executive assistant or administrative role
• Intermediate knowledge of PC applications for word, excel, power point required; experience with ADP preferred
• Demonstrated written and verbal communication skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision.

Additional Comments:

This position requires contact with all levels of employees and therefore requires attention to adherence to the dress code policy, attendance policy, tardiness policy, confidentiality, and non-disclosure policy.