Human Resource Technician 2 (11-1722)

State of Alaska; Juneau (AK); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

State of Alaska seeks a Human Resource Technician 2 on the Learning & Development team to support statewide learning programs. You will respond to AspireAlaska help desk tickets, assist with training administration, create certificates, and manage HR records.

The role collaborates with a HR Consultant 3 and Learning & Development Manager in a hybrid environment. The position emphasizes detail orientation, problem-solving, and a willingness to learn new technology while helping employees and

Qualifications

• Six months of entry-level HR work experience or equivalent.
• High school graduation or GED equivalent.
• One year of postsecondary education (32 semester hours/48 quarter hours) equals one year of experience.
• HR work includes recruitment, classification, employee training, benefits, compliance, payroll, or labor relations.

Responsibilities

• Respond to AspireAlaska help desk tickets and assist users.
• Assist with training administration and performance-related tasks.
• Create certificates and manage HR records.
• Support evaluation cycles and office hours within Learning & Development.

Skills

Attention to detail

Customer service

Problem solving

Learning technology

Education

High school diploma or GED

Postsecondary education

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Pay is based on the location of the selected applicant; salary listed reflects applicants applying in Anchorage or Juneau.

What You Will Be Doing

As a Human Resource Technician 2 on the Learning & Development team, you’ll help keep our statewide Learning & Performance programs running smoothly. You’ll report directly to the Human Resource Consultant 3 and work closely with the Learning & Development Manager and another Human Resource Technician 2.

You don’t need to come in knowing our systems or processes — we’ll teach you those. What we’re looking for is someone who enjoys helping people, pays attention to the details, is comfortable learning new technology, and has a can-do approach to solving problems.

Help people navigate AspireAlaska

AspireAlaska is our statewide learning and performance management system, and you’ll help employees and supervisors use it successfully. You’ll respond to help desk tickets, answer questions, troubleshoot issues, and assist with training and performance-related tasks. That might mean responding to an email, answering an instant message, or jumping on a quick virtual call to help someone work through a problem.

Support Learning & Performance

You’ll help with the behind-the-scenes work that keeps our programs moving — setting up performance tasks, supporting evaluation cycles, assisting with training administration, creating certificates, managing records, and helping with office hours and other Learning & Development activities. You’ll also work with the Human Resource Consultant 3 and Learning & Development Manager to find ways to simplify processes, reduce unnecessary steps, and make things work better.

Bring your eye for detail

Some tasks will be routine or repetitive, and that’s okay. The details matter, and we need someone who can stay organized, follow through, and take pride in getting things right. Most importantly, we’re looking for someone who sees a problem and thinks:“Let’s figure it out.”

If you enjoy helping people, learning new things, solving problems, and being someone others can count on, we’d like to hear from you.

The Benefits of Joining Our Team

• Purpose that's real. Your work will directly help employees and supervisors across Alaska navigate learning and performance processes. When you solve a problem or make a process easier, you’re making someone’s workday a little better.
• A team worth showing up for. We’re a small, collaborative team that believes in helping each other, sharing what we know, and figuring things out together. You’ll work in tandem with another Human Resource Technician 2 and alongside the Human Resource Consultant 3 and Learning & Development Manager.
• Room to learn. You don’t need to know AspireAlaska or our processes when you walk through the door. We’ll teach you. You’ll have opportunities to build your skills in learning systems, performance management, customer service, and process improvement.
• Work that keeps you on your toes. No two days are exactly alike. You might be troubleshooting a help desk ticket in the morning, helping with a training in the afternoon, and figuring out how to make an administrative process more efficient the next day.
• Flexibility built in. A hybrid schedule designed around productivity, collaboration, and getting the work done — while giving you flexibility in how you work.
• A team that values work-life balance. We work hard, but we also believe people do their best work when they have time to recharge. We want you to be successful at work without having work consume your life.

The Working Environment You Can Expect

If you’re based in Anchorage or the surrounding communities, you’ll have access to workspace in the Atwood Building. If you’re based in Juneau, you’ll have access to workspace in the State Office Building. And if you’re hired from outside of Anchorage or Juneau? There may be an opportunity for 100% telework provided you have a stable internet connection. Wherever you’re working, you’ll be part of a collaborative team that values communication, connection, and getting the work done.

The Learning & Development team currently works in a hybrid environment based on each individuals needs that balances flexibility with connection. We stay closely connected through Microsoft Teams, whether we’re working together in person or from our home offices.

This position may also be eligible for travel upon approval.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Six months of entry technical level experience in human resource work equivalent to a Human Resource Technician 1 with the State of Alaska or the equivalent elsewhere.

Substitution:

Graduation from high school or the equivalent and one year of advanced clerical experience.

Substitution:

One year of postsecondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Special Note:

High school graduation "equivalent" means one of the following: 1) a G.E.D (i.e. passing the General Educational Development test).; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience that totals 12 years or more; or 6) acceptance for admission in full standing by an accredited college or university.

"Human resource" work includes experience in recruitment and selection, classification, employee training, employer provided benefits programs, employment law compliance, personnel, payroll, or employee or labor relations.

If you are selected for an interview,

you will be required to provide:

• Copies of your last three professional performance evaluations
• A list of three professional references that can accurately answer questions related to your work experience, education, knowledge, skills and abilities.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

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WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Rohan Ralliaram

Human Resource Consultant 5

Phone: [phone]

[e-mail]