Human Resource Technician 2 (11-1722)

Alaskajobs; Alaska; Hybrid; USD 48,000 - 62,000; Full time

Job summary

Alaskajobs is seeking a Human Resource Technician 2 to support statewide Learning & Development programs across Alaska. You will respond to help desk tickets, assist with training administration, and help maintain performance-related tasks.

You will work with the HR Consultant 3 and L&D Manager to simplify processes and improve efficiency. A hybrid schedule balances collaboration with independent work.

Qualifications

• Six months of entry technical level experience in human resource work equivalent to a Human Resource Technician 1.
• High school graduation equivalent with 12 years total work experience as per substitution notes.
• One year of advanced clerical experience as per substitution.
• Postsecondary education (32 semester hours or 48 quarter hours) may substitute for one year of experience.

Responsibilities

• Assist with Learning & Development programs and administration.
• Respond to help desk tickets and troubleshoot AspireAlaska issues.
• Support training administration, certificates, records, and office hours.
• Collaborate with HR Consultant 3 and Learning & Development Manager to improve processes.

Skills

Attention to detail

Customer service

Learning new technology

Problem solving

Education

High school diploma or equivalent

Postsecondary education (32 semester hours)

Tools

AspireAlaska

Job description

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

Pay is based on the location of the selected applicant; salary listed reflect applicants applying in Anchorage or Juneau.

What You Will Be Doing

As a Human Resource Technician 2 on the Learning & Development team, you'll help keep our statewide Learning & Performance programs running smoothly. You'll report directly to the Human Resource Consultant 3 and work closely with the Learning & Development Manager and another Human Resource Technician 2.

You don't need to come in knowing our systems or processes – we'll teach you those. What we're looking for is someone who enjoys helping people, pays attention to the details, is comfortable learning new technology, and has a can-do approach to solving problems.

Help people navigate AspireAlaska

AspireAlaska is our statewide learning and performance management system, and you'll help employees and supervisors use it successfully. You'll respond to help desk tickets, answer questions, troubleshoot issues, and assist with training and performance-related tasks. That might mean responding to an email, answering an instant message, or jumping on a quick virtual call to help someone work through a problem.

Support Learning & Performance

You'll help with the behind-the-scenes work that keeps our programs moving – setting up performance tasks, supporting evaluation cycles, assisting with training administration, creating certificates, managing records, and helping with office hours and other Learning & Development activities. You'll also work with the Human Resource Consultant 3 and Learning & Development Manager to find ways to simplify processes, reduce unnecessary steps, and make things work better.

Bring your eye for detail

Some tasks will be routine or repetitive, and that's okay. The details matter, and we need someone who can stay organized, follow through, and take pride in getting things right. Most importantly, we're looking for someone who sees a problem and thinks: "Let's figure it out."

If you enjoy helping people, learning new things, solving problems, and being someone others can count on, we'd like to hear from you.

Our Organization, Mission, and Culture

The Learning & Development Program is the State of Alaska's hub for professional growth – a small, close-knit team with a statewide reach and a big mission: to develop supervisors and employees who lead with integrity, treat people well, and do great work on behalf of Alaskans. We believe that how people are led matters, and we take that seriously. Our culture is collaborative, creative, and deeply human – we push each other to be better, we laugh a lot, and we genuinely care about the work we do and the people we do it with.

The Benefits of Joining Our Team

Purpose that's real.

Your work will directly help employees and supervisors across Alaska navigate learning and performance processes. When you solve a problem or make a process easier, you're making someone's workday a little better.

A team worth showing up for.

We're a small, collaborative team that believes in helping each other, sharing what we know, and figuring things out together. You'll work in tandem with another Human Resource Technician 2 and alongside the Human Resource Consultant 3 and Learning & Development Manager.

Room to learn.

You don't need to know AspireAlaska or our processes when you walk through the door. We'll teach you. You'll have opportunities to build your skills in learning systems, performance management, customer service, and process improvement.

Work that keeps you on your toes.

No two days are exactly alike. You might be troubleshooting a help desk ticket in the morning, helping with a training in the afternoon, and figuring out how to make an administrative process more efficient the next day.

Flexibility built in.

A hybrid schedule designed around productivity, collaboration, and getting the work done – while giving you flexibility in how you work.

A team that values work-life balance.

We work hard, but we also believe people do their best work when they have time to recharge. We want you to be successful at work without having work consume your life.

The Working Environment You Can Expect

If you're based in Anchorage or the surrounding communities, you'll have access to workspace in the Atwood Building. If you're based in Juneau, you'll have access to workspace in the State Office Building. And if you're hired from outside of Anchorage or Juneau? There may be an opportunity for 100% telework provided you have a stable internet connection. Wherever you're working, you'll be part of a collaborative team that values communication, connection, and getting the work done.

The Learning & Development team currently works in a hybrid environment based on each individuals needs that balances flexibility with connection. We stay closely connected through Microsoft Teams, whether we're working together in person or from our home offices.

This position may also be eligible for travel upon approval.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Self-Management

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Technical Competence

Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform the user's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Minimum Qualifications

Six months of entry technical level experience in human resource work equivalent to a Human Resource Technician 1 with the State of Alaska or the equivalent elsewhere.

Substitution

Graduation from high school or the equivalent and one year of advanced clerical experience.

Substitution

One year of postsecondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Special Note

High school graduation "equivalent" means one of the following: 1) a G.E.D (i.e. passing the General Educational Development test).; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience that totals 12 years or more; or 6) acceptance for admission in full standing by an accredited college or university.

"Human resource" work includes experience in recruitment and selection, classification, employee training, employer provided benefits programs, employment law compliance, personnel, payroll, or employee or labor relations.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our

residency definition

to determine if you qualify.

If you are selected for an interview,

you will be required to provide:

Copies of your last three professional performance evaluations

A list of three professional references that can accurately answer questions related to your work experience, education, knowledge, skills and abilities.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of applicat