Human Resource Generalist

Aging in Place; Portsmouth (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Supplemental benefits

Retirement plan options

Descrizione del lavoro

Apploi in Portsmouth, Ohio is seeking an Administrative Support Specialist to ensure smooth home care operations. The role involves handling administrative tasks, coordinating schedules, and supporting client care coordination with a strong emphasis on confidentiality.

The ideal candidate will have a high school diploma or equivalent (associate degree preferred), 2 years in administrative support, and proficiency in Microsoft Office and scheduling software.

Competenze

• Requires HS diploma or equivalent; an associate degree in administration or related field preferred.
• Proficient in Microsoft Office Suite and scheduling software.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving capabilities.

Mansioni

• Provide administrative support to ensure smooth home care operations.
• Manage office communications: phone, email, and correspondence.
• Maintain client and employee records in accordance with confidentiality regulations.
• Prepare documents, reports, and presentations as needed.
• Assist with data entry, filing, and scanning in the system.
• Maintain a welcoming front desk area and handle mail.
• Update scheduling software and reflect changes/availability.
• Assist in client intake, assessments, and documentation.
• Serve as first point of contact for clients and caregivers; address inquiries.

Conoscenze

MS Office

Scheduling software

Organizational skills

Communication skills

Attention to detail

Problem-solving

Formazione

HS diploma

Associate degree in administration

Descrizione del lavoro

Administrative Support Specialist

Summary

Administrative Support Specialist plays a crucial role in ensuring the smooth operations of a home care agency. This position involves providing administrative assistance, managing schedules, and supporting the coordination of client care services. The specialist serves as a liaison between clients, caregivers, and management, fostering a positive and efficient environment.

Job Responsibilities

• Administrative Tasks
• Manage office communication, including phone calls, emails, and correspondence.
• Maintain accurate client and employee records in compliance with confidentiality regulations; including documenting all correspondence with clients, caregivers, case managers, etc.
• Prepare and organize documents, reports, and presentations as needed.
• Assist with data entry, making copies, filing, and scanning documents into our system.
• Maintain the front desk area to ensure a welcoming environment.
• Handle incoming and outgoing mail.
• Scheduling and Coordination
• Track call offs, visit changes, and report excessive behavior to HR personnel.
• Update and maintain scheduling software to reflect changes and availability.
• Assist in managing client intake processes, including assessments and documentation.
• Client and Caregiver Support
• Serve as the first point of contact for clients and caregivers, addressing inquiries and concerns.
• Facilitate communication between caregivers and clients to enhance service quality.
• Assist in training new administrative staff and onboarding processes.
• Greet and assist visitors, caregivers, and clients.
• Assist the Client Care Assistant with over/under/missed visit reporting
• Maintain confidentiality of all client and employee information in compliance with HIPAA regulations.
• Compliance and Quality Assurance
• Ensure adherence to agency policies and regulatory requirements.
• Assist in maintaining quality assurance programs and audits.
• Review documentation for appropriate signatures, report errors to management team daily.
• Support the agency in implementing best practices for client care and service delivery.
• Marketing/Social Media Presence
• Managing/creating material posted to Agency social media.
• Marketing material Tracking
• Uniform Tracking
• Additional duties as required.

Qualifications

Education: High school diploma or equivalent; associate degree in administration or related field preferred.

Experience: Minimum of 2 years in an administrative support role, preferably in healthcare or home care settings.

Skills:

• Proficient in Microsoft Office Suite and scheduling software.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Attention to detail and problem-solving capabilities.

Work Schedule

• This position requires you to work eight hours a day (8:30-5), five days a week in the office setting.
• Weekend coverage: Required at least one weekend per month.
• Standard office hours with potential for on-call responsibilities during evenings and weekends.

Compensation

• Compensation for this position based on experience
• PTO
• Supplemental benefits offered
• Retirement plan options.