Human Factors Design Researcher II: Hardware & SaMD UX

Socket.dev; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Equity package

Benefits

Job summary

WHOOP Labs, based in Boston, seeks a Human Factors Researcher II, Design Research to lead end-to-end studies on hardware interactions and usability. You will partner with Industrial Design, Engineering, Regulatory, and Product teams to validate design decisions across SaMD, hardware, and software usability.

Role requires in-person work at the Boston, MA office five days a week and a strong emphasis on translating insights into actionable recommendations for member experiences.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 2–3 years of product research experience in an applied research, human factors, usability, or user-centered design environment.
• Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences for regulated products.
• Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions.
• Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership.
• Working knowledge of research operations, data management systems, and productivity tools including Google Workspace.
• Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment.
• Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus.
• Professional, collaborative, and proactive approach to cross-functional partnership.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Responsibilities

• Support end-to-end design research for hardware programs, including early-stage requirements generation, usability testing, prototype exploration, and competitive benchmarking.
• Execute and synthesize usability and human factors studies focused on physical product interactions and SaMD across the product lifecycle.
• Own reporting and communication of research insights with a focus on hardware design, usability, and member experience.
• Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts.
• Understand program roadmaps, upcoming research scope plans and clearly identity bandwidth against current project priorities.
• Proactively identify roadblocks and barriers to help decision-making for both team leadership and peer individual contributors.
• Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts.

Skills

Communication & storytelling

Cross-functional collaboration

Project management

AI tooling awareness

Education

Bachelor’s or Master’s degree in related field

Tools

Google Workspace

Job description

WHOOP Labs, based in Boston, seeks a Human Factors Researcher II, Design Research to lead end-to-end studies on hardware interactions and usability. You will partner with Industrial Design, Engineering, Regulatory, and Product teams to validate design decisions across SaMD, hardware, and software usability.

Role requires in-person work at the Boston, MA office five days a week and a strong emphasis on translating insights into actionable recommendations for member experiences.