Human Factors Design Researcher II — Wearables

WHOOP; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

WHOOP is seeking a Human Factors Researcher II, Design Research to lead end-to-end research for hardware and SaMD usability. You will partner with Industrial Design, Engineering, Regulatory, Product, and Research to guide strategy and validate design decisions throughout development.

You will translate human-centered insights into actionable recommendations to improve member experiences across devices and software interfaces.

Qualifications

• Bachelor’s or Master’s degree in Industrial Design, User Experience, HCI, Human Factors, Psychology, Design Research, or related field.
• 2-3 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment
• Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences for regulated products
• Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
• Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership
• Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
• Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment
• Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus
• Professional, collaborative, and proactive approach to cross-functional partnership
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Responsibilities

• Support end-to-end design research for hardware programs, including early-stage requirements generation, usability testing, prototype exploration, and competitive benchmarking
• Execute and synthesize usability and human factors studies focused on physical product interactions and SaMD across the product lifecycle
• Own reporting and communication of research insights with a focus on hardware design, usability, and member experience
• Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
• Understand program roadmaps, upcoming research scope plans and clearly identify bandwidth against current project priorities
• Proactively identify roadblocks and barriers to help decision-making for both team leadership and peer individual contributors
• Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts

Skills

Industrial Design

User Experience

HCI

Human Factors

Design Research

Research Methods

Mixed-Methods

Communication Skills

Cross-functional Collaboration

Google Workspace

Education

Bachelor’s or Master’s degree

Tools

Google Workspace

Job description

WHOOP is seeking a Human Factors Researcher II, Design Research to lead end-to-end research for hardware and SaMD usability. You will partner with Industrial Design, Engineering, Regulatory, Product, and Research to guide strategy and validate design decisions throughout development.

You will translate human-centered insights into actionable recommendations to improve member experiences across devices and software interfaces.