User Experience Researcher II — AI-Powered, Cross-Functional Impact

WHOOP; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Parental leave

Stock options

WHOOP membership

Medical, dental, vision coverage

Wellness stipend

Job summary

WHOOP Labs in Boston seeks a User Experience Researcher II to conduct end-to-end research shaping WHOOP products and member experiences across hardware, software, ML, and emerging tech. You’ll work with Product, Design, ML Research, and Hardware teams to uncover insights that influence decision-making and drive healthspan outcomes.

You will execute mixed-method studies, design research plans, recruit and engage participants, analyze data, and translate findings into actionable recommendations

Qualifications

• 2+ years of experience conducting user research in product, technology, healthcare, or related environments.
• Experience leading mixed-method studies from study design to analysis and synthesis.
• Bachelor's degree or equivalent in User Experience Research, HCI, Psychology, or related field.
• Passion for health, human performance, and WHOOP’s mission.
• Strong communication and organizational skills; ability to translate findings for diverse audiences.

Responsibilities

• Execute end-to-end user research projects across the product development lifecycle, from study planning and participant engagement through analysis, synthesis, and reporting.
• Select and apply qualitative and quantitative research methods to answer product and business questions, including interviews, usability studies, surveys, diary studies, concept evaluations, and field research.
• Partner with Product, Design, Machine Learning Research, Hardware, and other cross-functional stakeholders to align on research objectives and support evidence-based decision-making.
• Synthesize research findings into clear insights and actionable recommendations that inform product development and member experience improvements.
• Lead sequential research projects while maintaining high-quality execution, clear communication, and stakeholder alignment.
• Explore and evaluate emerging research methods, tools, and AI-enabled workflows, helping expand the team’s methodological toolkit while maintaining rigor.

Skills

Qualitative research

Quantitative research

Interviews

Usability studies

Surveys

Synthesis

Stakeholder communication

Cross-functional collaboration

AI tools

Research methods

Education

Bachelor's degree or equivalent

Tools

AI tools

Job description

WHOOP Labs in Boston seeks a User Experience Researcher II to conduct end-to-end research shaping WHOOP products and member experiences across hardware, software, ML, and emerging tech. You’ll work with Product, Design, ML Research, and Hardware teams to uncover insights that influence decision-making and drive healthspan outcomes.

You will execute mixed-method studies, design research plans, recruit and engage participants, analyze data, and translate findings into actionable recommendations