Human Experience Operations Manager

K2United; College Station (TX); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Medical benefits

Leave flexibility

Wellness stipend

Tuition stipend

Casual dress

Technical training

CareerSafe training

Job summary

K2United is seeking a leader for HX Operations in the United States. This role drives employee experience programs, simplifies processes, and partners with Finance, Security, IT, Data, and QA to ensure accurate, compliant operations.

You will oversee recruiting, onboarding, payroll, and benefits, and implement data-driven improvements to service quality and efficiency across the HX organization. A strong coupling of people leadership and operational rigor is required.

Qualifications

• Experience leading HR, people operations, or employee experience functions.
• Knowledge of recruiting, onboarding, payroll, benefits, compensation, HRIS and compliance.
• Design processes from employee perspective, ensuring accuracy and scalability.
• Able to contribute to cross-functional planning and problem-solving.
• Proficient with data, dashboards, reporting, and AI tools while protecting confidential information.
• Clear communication of policies and decisions.
• Build strong relationships with employees, leaders, vendors, and partners.
• Identify risks early and manage dependencies.
• Balance priorities for dependable service and sustainable workloads.

Responsibilities

• Lead the HX Operations team with clear priorities, coaching, feedback, and accountability.
• Represent HX on the Business Operations team and help plan and prioritize.
• Coordinate with Finance, Security, IT, Data, QA to align AI-enabled workflows with standards.
• Oversee recruiting, onboarding, and employee engagement to deliver a consistent experience.
• Simplify processes and remove friction to improve service quality and speed.
• Maintain accurate employee records, policies, and audit-ready compliance.
• Administer payroll, compensation, and benefits with accuracy and fairness.
• Monitor capacity, risks, and service performance to address issues early.
• Use data and AI tools to reduce manual work and improve scalability across HX Operations.

Tools

Paylocity

Fidelity

ATS

Benefits platforms

Jira

Confluence

Miro

SharePoint

MS 365

Articulate

KnowBe4

Learning systems

EOS tools

L10s

VTO

Rocks

Scorecards

IDS

Copilot

Claude

ChatGPT

Job description

Description

K2United is an organization housing two distinct national, customer-facing brands connected by a shared purpose: setting the standard for extraordinary workplaces. Through K2Share and CareerSafe, we provide advisory services in cyber risk management and online education for workforce readiness.

Job Type

Full-time

About You

You may not have called this work HX before. You may have called it good leadership, thoughtful operations, or simply taking care of people. If you have created clarity, removed friction, built processes around the people who use them, and made it easier for employees to succeed, you have already been practicing HX.

You understand that systems and processes are not the end goal. Their purpose is to create a consistent experience in which employees feel supported, understand what is expected, and can do their best work. You turn complex systems into reliable, repeatable processes without losing sight of the people those systems serve.

You thrive where people, process, and business operations intersect. You enjoy bringing clarity to complexity, connecting work across teams, and improving systems until they are both dependable and easy to use. You anticipate problems, remove friction, and create the structure people need to succeed. You are energized by building an employee experience that is thoughtful, consistent, and supported by strong operational practices.

You combine practical Human Resources experience with strong business judgment. You know how to lead people, establish clear expectations, coach performance, and ensure commitments are completed. You are comfortable operating as both a functional leader and an enterprise partner, with an understanding of how HX decisions affect Finance, Security, IT, Data, Quality Assurance, and the broader organization.

Your Impact

• Lead the HX Operations team through clear priorities, coaching, feedback, and accountability.
• Represent HX on the Business Operations team and contribute to shared planning, priorities, risk management, and operational decisions.
• Partner with Finance, Security, IT, Data, and Quality Assurance leaders to coordinate work, clarify dependencies, and ensure AI-enabled workflows meet company standards for accuracy, privacy, security, and reliability.
• Oversee recruiting, onboarding, employee support, and engagement to deliver a consistent and people-centered employee experience.
• Simplify processes, strengthen systems, and remove friction that slows work or affects service.
• Maintain accurate employee records, current policies, reliable knowledge resources, and audit-ready compliance practices.
• Administer payroll, compensation, and benefits with an emphasis on accuracy, fairness, compliance, and employee understanding.
• Monitor team capacity, operational risks, and service performance to address issues before they affect employees or business results.
• Use data, feedback, scorecard measures, automation, and AI tools to reduce manual effort and improve efficiency, service quality, knowledge access, and scalability across HX Operations.

Requirements

• Have experience leading HR, people operations, or employee experience functions.
• Understand recruiting, onboarding, employee support, engagement, HRIS administration, payroll, benefits, compensation, records management, and employment compliance.
• Design processes from the employee’s perspective without compromising accuracy, compliance, efficiency, or scalability.
• Contribute effectively to cross-functional planning, prioritization, and problem-solving.
• Use data, dashboards, reporting, and AI tools to identify issues, improve workflows, and support decisions while protecting confidential information.
• Communicate policies, compensation, benefits, and operational decisions clearly and accurately.
• Build productive relationships with employees, leaders, vendors, carriers, and cross-functional partners.
• Identify operational risks and dependencies early, then act before they affect employees or business results.
• Balance priorities and resources to maintain dependable service and sustainable workloads.

What Success Looks Like

• Business Operations priorities are aligned, dependencies are visible, and cross-functional commitments are completed.
• Business decisions appropriately consider people, capacity, compliance, security, data, financial, and quality implications.
• Employees and HX team members understand their priorities, responsibilities, and expectations.
• Coaching and feedback improve team performance, confidence, and accountability.
• Recruiting, onboarding, employee support, and engagement consistently meet established service standards.
• Handoffs between HX and other business functions are clear, timely, and dependable.
• HX projects and recurring workflows are completed on time and within scope.
• Employee support requests are resolved accurately and promptly.
• HR data and employee files are complete, accurate, secure, and verifiable.
• Policies and procedures are current, clearly written, and easy to find.
• Compliance reports and required filings are completed accurately and on time.
• Payroll, benefits enrollments, and pay adjustments are processed correctly and on schedule.
• Approved AI tools improve appropriate HX workflows, and their outputs are reviewed for accuracy and handled according to company security, privacy, and data-management standards.
• Employees and leaders trust the fairness, accuracy, and reliability of HX services.
• HX systems and processes continue to improve as the organization grows.

Tools and Systems

This role works with:

• Paylocity, Fidelity, applicant tracking systems, and benefits carrier platforms
• Jira, Confluence, Miro, SharePoint, and Microsoft 365
• Articulate, KnowBe4, and other employee learning systems
• Operational dashboards, resource reports, compensation matrices, and market benchmarking tools
• EOS tools, including L10s, VTO, Rocks, Scorecards, and IDS
• Approved AI productivity and analysis tools, including Microsoft Copilot, Claude, and ChatGPT

Benefits

As a K2United employee, you will have access to:

• A 401(k) plan with employer matching contributions
• Low-cost, comprehensive medical benefits for employees and their families
• Leave flexibility for jury duty, voting, military service, and other qualifying needs
• A wellness stipend, including fitness reimbursement
• A tuition stipend
• A casual dress environment
• Technical training and certifications as required
• Free CareerSafe online training courses for employees and their immediate families

Employment Requirements

Applicants must be willing to complete a drug test and submit to credit and background investigations as part of the selection process.

The United States government restricts access by foreign nationals to certain types of technology and technical data. Consequently, this posting is intended only for United States citizens.

K2United, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

This job description is not an exhaustive list of responsibilities. K2United management reserves the right to modify this job description based on organizational needs.

Salary Description

$100,000 - $125,000