Human Capital Manager

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

NYC Department of Consumer and Worker Protection seeks a Community Coordinator to lead recruitment, onboarding, and outreach programs in a public-service setting. The role advances equitable hiring and partnerships with educational institutions and community groups.

You will oversee recruitment processes, engage at career events, and coordinate with DEIA to implement inclusive strategies while ensuring compliance with civil service rules and DCWP protocols.

Qualifications

• A bachelor’s degree and two years of related community work experience.
• High school diploma with six years of related experience.
• Equivalent combination of education and experience with at least one year in related work.

Responsibilities

• Lead and manage daily Recruitment and On-Boarding Unit operations.
• Represent the Agency at community job fairs and hiring events.
• Build partnerships with schools, nonprofits, and community orgs to broaden applicant pools.
• Promote civil service exams and job postings to the community.
• Collaborate with DEIA to embed equity in recruitment and ensure accessibility.

Skills

Full-cycle recruitment

Onboarding

Community outreach

LinkedIn Recruiter

DEIA principles

Inclusive hiring

Leadership

Communication

Organizational skills

Education

Bachelor’s degree

High school diploma + 6 years experience

Equivalent combination

Tools

NYCAPS/eHire

Job description

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program.**

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. DCWP is seeking a dynamic, forward thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities.

Key Responsibilities include, but are not limited to:

• Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
• Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
• Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
• Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
• Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
• Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
• Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
• Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
• Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
• Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
• Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Experience managing full-cycle recruitment and onboarding in a public sector or civil service environment, with strong knowledge of NYCAPS/eHire and DCAS processes
• Demonstrated ability to lead community outreach and build recruitment partnerships with educational institutions, nonprofits, and local organizations
• Familiarity with DEIA principles and experience implementing inclusive hiring strategies
• Proficiency with digital recruitment tools, including LinkedIn Recruiter, and sourcing candidates through online platforms and social media
• Strong leadership, communication, and organizational skills, with the ability to supervise staff, manage competing priorities, and deliver high-quality results under tight deadlines

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.