Deputy Assistant Commissioner, Workforce Operations

NYC Department of Citywide Administrative Services; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

NYC Department of Citywide Administrative Services seeks a Deputy Assistant Commissioner for Workforce Operations to lead strategic workforce initiatives across City agencies. You will drive recruitment, talent development, analytics, and policy implementation to strengthen citywide workforce effectiveness.

The role requires deep expertise in recruitment, workforce analytics, and operational efficiency, with collaboration across senior leadership and external partners to deliver impactful

Qualifications

• Master's degree in economics, finance, accounting, business or public administration or a JD and related experience.
• Bachelor's degree plus four years of professional experience in budget/management, operations research or personnel administration.
• Advanced experience in executive, managerial, or supervisory roles.
• Experience with budget administration, financial analysis or program evaluation.
• Proven ability to lead workforce development, policy reform, and cross‑agency collaboration.

Responsibilities

• Advise the Assistant Commissioner on strategic priorities and workforce initiatives.
• Track and manage key workforce operations priorities with timely follow-ups.
• Support internal service delivery improvements and cross‑agency collaboration.
• Lead strategic projects from inception to completion with cross‑functional teams.
• Ensure compliance with laws and reporting requirements for Workforce Operations.
• Develop and refine reports, talking points, and presentations for leadership and stakeholders.
• Oversee Citywide Learning & Development, including leadership development and training programs.
• Execute marketing and outreach strategies to promote training opportunities.
• Monitor training participation and outcomes to refine offerings.
• Manage relationships with agency training liaisons and external vendors.
• Collaborate with leadership to align LOS goals and initiatives.
• Research workforce development trends to identify process improvements and policy reforms.

Skills

Strategic workforce planning

Data-driven decision making

Stakeholder management

Leadership

Policy analysis

Education

Master's degree (economics, finance, accounting, business, public administration, OR related fields)

Bachelor's degree + 4 years professional experience

Associate degree + 6 years professional experience

High school diploma + 8 years professional experience

Combination of education/experience per equivalency

Tools

Microsoft Office Suite

SharePoint

Excel

Job description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including

• Recruiting, hiring, and training City employees.
• Managing 55 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) is responsible for maintaining the Civil Service system for the City of New York. HC recruits and identifies the best-qualified candidates for City employment, administers Civil Service exams for positions and provides City agencies with a qualified pool of candidates to fill their hiring needs in a manner consistent with the State Constitution, Civil Service Law and laws governing equal employment opportunity. In addition, HC develops and interprets Citywide policies and programs; develops and conducts professional development and employee training programs; and implements the City's provisional reduction / avoidance plan, among other critical functions.

The Deputy Assistant Commissioner will serve as a key strategic partner to the Assistant Commissioner for Workforce Operations, providing high-level advisory support on citywide workforce initiatives, recruitment strategies, workforce planning, and learning and development programs. This individual will drive long-term workforce transformation by offering expert guidance, data-driven insights, and policy recommendations that strengthen the City's ability to attract, develop, and retain top talent.

This role requires a seasoned workforce strategist with deep expertise in recruitment, talent development, workforce analytics, and operational efficiency. The selected candidate will work closely with senior leadership, external stakeholders, and agency partners to implement impactful workforce solutions.

Key Responsibilities

• Advise the Assistant Commissioner on strategic priorities, workforce challenges, and operational improvements to support citywide workforce initiatives.
• Track and manage key workforce operations priorities, ensuring timely follow-up and alignment with agency goals.
• Support internal service delivery improvements, fostering greater transparency, communication, and collaboration within Workforce Operations.
• Lead strategic projects from inception to completion, managing cross-functional collaboration and performance tracking.
• Ensure compliance with local laws and required reporting, keeping Workforce Operations in adherence to legal mandates.
• Develop, review, and refine reports, status updates, talking points, and presentations for senior management and external stakeholders, ensuring clarity, accuracy, and strategic alignment.
• Oversee Citywide Learning & Development teams, managing leadership development, scheduling, marketing, and evaluation of professional development programs at the Citywide Training Center.
• Execute marketing and outreach strategies to promote training opportunities and increase engagement among City employees.
• Monitor workforce training participation trends, feedback, and learning outcomes, using data to refine offerings and instructional methods.
• Manage relationships with agency training liaisons and external vendors, ensuring quality and alignment with workforce goals.
• Work collaboratively with Workforce Operations leadership team ensure alignment with LOS goals and initiatives.
• Conduct research on workforce development trends and best practices, identifying opportunities for process improvements and policy reforms.

Permanent employees in the title and comparable titles and those that are reachable on the civil service list are eligible to apply.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
• A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

Preferred Skills

• Experience working with City oversight agencies. - In-depth knowledge of NYC government’s rules and regulations, including the City Charter mandates. - Knowledge of process improvement practices, data analysis and forecasting methods. - Outstanding analytical, critical thinking, organization and communication skills (written, verbal and visual), including the ability to represent the agency and the Assistant Commissioner, Workforce Operations at the most senior levels. - Understanding of citywide programs and familiarity with human resource guidance. - Excellent negotiation and conflict resolution skills. - Advanced knowledge of Microsoft Office Suite (SharePoint, Excel, PowerPoint, Word, Project, Teams). - Ability to work on multiple tasks and assignments while maintaining attention to detail, and the ability to be flexible with changing demands. - Ability to work independently and part of a team that may include partners in other departments or agencies. - Excellent customer service, communication, leadership and presentation skills and the ability to interact with staff at all levels. - Experience in project management.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.