HUD Housing Eligibility Specialist (Onsite)

Addison Group; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking a HUD Customer Service Representative in New York, NY. This onsite contract-to-hire role focuses on the application and eligibility process for affordable housing residents and applicants, reviewing documents, conducting phone screenings, and maintaining waiting lists to ensure program compliance.

Ideal candidates will have 3+ years in affordable housing or related admin work, strong communication, attention to detail, and proficiency with Word and Excel.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• 3+ years in affordable housing, property management, or housing administration.
• Experience with HUD, Section 8, or LIHTC strongly preferred.
• Proficiency with Microsoft Word and Excel.
• Excellent verbal and written communication; strong customer service.

Responsibilities

• Review and screen affordable housing applications.
• Conduct phone interviews with applicants.
• Collect, review, and verify income and asset documentation.
• Review information such as pay stubs, retirement accounts, property ownership, and other applicable sources of income and assets.
• Determine applicant eligibility based on established affordable housing guidelines.
• Maintain, update, and manage property waiting lists.
• Follow applicable HUD, Section 8, HPD, tax credit, and affordable housing program requirements.
• Follow up with applicants regarding missing or additional documentation.
• Clearly and tactfully explain eligibility requirements and application decisions.
• Maintain accurate applicant files and tracking spreadsheets.
• Assist with audits, reporting, and special projects.
• Manage multiple applications and follow-ups while meeting established productivity expectations.
• Process approximately 10-15 applicant files per week.

Skills

Customer service

Communication

Attention to detail

Organizational skills

MS Word

Excel

Education

Associate's or Bachelor's degree

Job description

Addison Group is seeking a HUD Customer Service Representative in New York, NY. This onsite contract-to-hire role focuses on the application and eligibility process for affordable housing residents and applicants, reviewing documents, conducting phone screenings, and maintaining waiting lists to ensure program compliance.

Ideal candidates will have 3+ years in affordable housing or related admin work, strong communication, attention to detail, and proficiency with Word and Excel.