HubSpot Coordinator - Sun-Thursday - 12am-8am

MindCare Solutions; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Full health and wellness (Medical, Dental, Vision)

Flexible spending account

401K with 2% match

Company paid life insurance

Voluntary life/AD&D, short/Long term disability

Positive work environment/culture

Company paid holidays

PTO

Job summary

An established industry player in behavioral health is seeking a Clinical Healthcare Scheduler to enhance telemedicine services. This role involves coordinating clinical activities, managing schedules, and ensuring seamless communication between treatment teams and partner sites. The ideal candidate will possess strong organizational and communication skills, along with a commitment to patient confidentiality. Join a dynamic team dedicated to improving mental health care accessibility through innovative solutions and exceptional service. Embrace this opportunity to make a meaningful impact in the lives of patients and contribute to a positive work environment.

Qualifications

• LPN with experience in behavioral health and practice administration.
• Excellent communication and organizational skills are essential.

Responsibilities

• Facilitate clinical consultations and manage scheduling efficiently.
• Operate telemedicine technology and ensure accurate documentation.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Customer Service

Ability to Work Independently

Team Collaboration

Flexible Hours

Education

Licensed Practical Nurse (LPN)

3 to 5+ years of experience in behavioral health

2+ years in practice administration

Tools

Telehealth Technology

Electronic Medical Record Software

Microsoft Office Suite

Job description

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About MindCare Solutions

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Clinical Healthcare Scheduler

Job Summary

The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partner sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements.

Compensation: $25/hour plus bonus opportunities
Schedule: Sun-Thurs 12 midnight-8am, plus one weekend a month

Duties/Responsibilities

• Facilitate safe and effective clinical consultations
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
• Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
• Operate video conferencing equipment, telemedical and EMR systems
• Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
• Follow appropriate billing and documentation procedures
• Assist sites with patient selection and informed consent
• Administer screening tools to patients
• Conduct and log customer satisfaction checks as required
• Perform other duties as required

Required Skills/Abilities

• Ability to work independently with minimal supervision
• Ability to work as a part of a team
• Excellent verbal communication skills with an emphasis on customer service
• Excellent written communication and documentation skills
• Ability to work flexible hours as required to meet facility and patient needs
• High integrity with excellent problem-solving abilities
• Strong organizational skills and the ability to work on a deadline
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electronic medical record software
• Understanding of and commitment to appropriate protection of confidential patient information

Education And Experience

• Licensed Practical Nurse (LPN)
• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
• 2+ years experience in practice administration, including scheduling, record keeping, billing, etc.
• Experience with telehealth technology, including video teleconference technology
• Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred

Benefits

• Full health and wellness (Medical, Dental, Vision)
• Flexible spending account
• 401K with 2% match
• Company paid life insurance
• Voluntary life/AD&D, short/Long term disability
• Positive work environment/culture
• Company paid holidays
• PTO

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

Industries

Hospitals and Health Care