Hub Supervisor

O'Reilly Auto Parts; Jackson (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Jackson, TN, is seeking a Hub Operations Supervisor to manage daily hub operations, including supervising city delivery dispatchers and ensuring high accuracy in customer service. The ideal candidate will possess excellent organizational and communication skills, and experience in a supervisory role. The position offers competitive wages, paid time off, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Good organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Effective communication skills.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Manage and oversee daily hub operations and delivery dispatchers.
• Ensure product invoicing to spoke stores is accurate.
• Investigate shipping and inventory discrepancies.
• Assist with inventory control duties.
• Maintain a clean and organized delivery area.

Skills

Organizational skills

Problem-solving

Interpersonal skills

Communication skills

Attention to detail

Job description

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub. Bilingual candidates encouraged to apply.

Essential Job Functions

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub and ensure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Ensure all hub stockers and related personnel check in and put up stock orders accurately and timely.
• Maintain proper shrinkage focus and tools to minimize the store’s exposure to theft and paperwork shortages.
• Oversee all hub delivery routes under responsibility, ensuring routes are followed, efficiency maximized, and costs minimized.
• Ensure safe driving practices are followed and all delivery policies are implemented; manage hub‑side expenses to maximize profitability for hub and spoke stores.
• Maintain an organized, clean city delivery area divided into bins for each spoke store; schedule hub employees to provide adequate coverage while meeting payroll budget.
• Maintain monthly work schedules for all team members under supervision, ensuring all clock in/out activities comply with company policy.
• Monitor delivery specialist route schedules via the dispatcher, communicating any delays to remaining stores on the route.
• Coordinate with the store manager to cover routes when the city delivery supervisor or specialists are absent; ensure vehicles are well maintained with quarterly inspections completed thoroughly and mileage entered daily into the asset management system.
• Provide input to the store manager regarding dispatcher and specialist performance in preparation for performance evaluations.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure new driver training occurs timely and ongoing training is completed as required.
• Ensure all drivers have passed pre‑employment drug tests and MVRs approved through Risk Management prior to employment.
• Maintain approved MVRs on file with Risk Management for all regularly scheduled drivers.

Required Skills / Education / Knowledge / Experience / Abilities

• Ability to operate effectively in a fast‑paced environment.
• Good organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Effective communication skills.
• Ability to quickly match alphanumeric sequences.

Desired Skills / Qualifications

• Familiarity with automotive parts.
• Supervisor and/or manager experience.
• Fluency in multiple languages; Spanish is highly desired.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 800‑471‑7431 option and provide your requested accommodation and position details.