Hub Supervisor

O'Reilly Auto Parts; Columbus (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a hub supervisor to oversee daily hub operations, supervising city delivery dispatchers and drivers, ensuring accurate invoicing and strong customer service for spoke stores. The role emphasizes inventory control, cycle counts, and maintaining organized hub areas while maximizing route efficiency and safety.

The ideal candidate will manage scheduling, training, and performance, assist in hiring, and monitor compliance with company policies.

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Strong organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Must be an effective communicator.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
• Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
• Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized.
• Ensure safe driving practices are followed as well as all policies related to delivery service. Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.
• Maintain an organized, clean city delivery area divided into areas/bins for each spoke store. Schedule hub employees to ensure adequate coverage while meeting payroll budget.
• Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists. Ensure all team members are clocking in and out according to company policy.
• Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.
• Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists. Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately. Ensure mileage is being entered into the asset management system daily.
• Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure that all new driver training occurs timely, and that ongoing training is completed as required.
• Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.
• Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Skills

Fast-paced environment

Organizational skills

Problem solving

Interpersonal skills

Effective communication

Alphanumeric sequence matching

Job description

Compensation Pay Range

$11.00 - $17.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances.

Premiums may be based on schedule, facility, season, or specific work performed.

Multiple premiums may apply if applicable criteria are met.

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
• Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
• Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized.
• Ensure safe driving practices are followed as well as all policies related to delivery service. Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.
• Maintain an organized, clean city delivery area divided into areas/bins for each spoke store. Schedule hub employees to ensure adequate coverage while meeting payroll budget.
• Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists. Ensure all team members are clocking in and out according to company policy.
• Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.
• Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists. Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately. Ensure mileage is being entered into the asset management system daily.
• Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure that all new driver training occurs timely, and that ongoing training is completed as required.
• Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.
• Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to operate effectively in a fast-paced environment
• Good organizational and planning skills
• Ability to analyze and solve problems
• Excellent interpersonal skills
• Must be an effective communicator
• Ability to quickly match alphanumeric sequences

Desired

• Familiar with automotive parts
• Supervisor and/or manager experience
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.