Hub Supervisor

O'Reilly Auto Parts; Fort Smith (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in the Fort Smith area seeks a Hub Operations Supervisor to oversee daily hub activities, including delivery dispatchers and hub specialists. You will ensure accurate invoicing to spoke stores and monitor inventory discrepancies, while maintaining an organized hub area and enforcing safety policies.

Responsibilities include coordinating routes, managing payroll budgets, supporting store management during absences, and assisting with hiring and training of hub staff.

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Strong organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Must be an effective communicator.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Supervise hub operations and city delivery staff to ensure accuracy and customer service.
• Coordinate with city delivery dispatchers to ensure invoicing to spoke stores is correct.
• Investigate shipping and inventory discrepancies and correct them promptly.
• Assist with monthly cycle counts and inventory control duties.
• Minimize shrinkage and theft through proper controls and paperwork.
• Oversee hub delivery routes to maximize efficiency and minimize costs.
• Ensure safe driving practices and adherence to delivery policies.
• Schedule and monitor hub staff, including dispatchers and delivery specialists, within payroll budgets.
• Monitor route schedules and communicate delays to stores on the route.
• Support store manager during absences and ensure vehicle maintenance and inspections are completed.
• Contribute to performance evaluations and recruitment efforts for hub personnel.
• Ensure drivers have valid MVRs on file and pre-employment checks are completed.

Skills

Fast-paced environment

Organizational skills

Analytical problem solving

Interpersonal skills

Effective communicator

Attention to details

Tools

Asset management system

Job description

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub.

Bilingual candidates encouraged to apply.

Essential Job Functions

Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.

Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.

Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.

Assist with monthly cycle counts and other inventory control duties as assigned. 5. Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.

Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.

Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized.

Ensure safe driving practices are followed as well as all policies related to delivery service. Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.

Maintain an organized, clean city delivery area divided into areas/bins for each spoke store. Schedule hub employees to ensure adequate coverage while meeting payroll budget.

Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists. Ensure all team members are clocking in and out according to company policy.

Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.

Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists. Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately. Ensure mileage is being entered into the asset management system daily.

Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Make sure that all new driver training occurs timely, and that ongoing training is completed as required.

Make sure that all drivers have "passed" their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.

Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to operate effectively in a fast-paced environment
• Good organizational and planning skills
• Ability to analyze and solve problems
• Excellent interpersonal skills
• Must be an effective communicator
• Ability to quickly match alphanumeric sequences

Desired

• Familiar with automotive parts
• Supervisor and/or manager experience
• Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.