Hub Supervisor

O'Reilly Auto Parts; Columbia (SC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

401k with company contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Columbia, SC is seeking a hub operations supervisor to oversee daily hub performance, including city delivery dispatchers and hub specialists. You will ensure accurate invoicing to spoke stores, investigate discrepancies, and drive inventory control with monthly cycle counts.

Fluency in multiple languages is encouraged and the role emphasizes leadership, hiring involvement, training, and maintaining safe driving practices to maximize profitability and efficiency across hub

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Strong organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal abilities.
• Must be an effective communicator.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Supervise city delivery dispatcher(s), hub delivery specialists and other hub team members.
• Oversee accuracy and customer service for city delivery service functions.
• Work with dispatchers to ensure products are invoiced to spoke stores.
• Investigate shipping and inventory discrepancies and correct promptly.
• Assist with monthly cycle counts and inventory control duties.
• Ensure hub stockers and related personnel record checks and orders accurately.
• Minimize shrinkage and theft through proper controls and paperwork.
• Oversee hub delivery routes to maximize efficiency and minimize costs.
• Ensure safe driving practices and compliance with delivery policies.
• Manage hub expenses to maximize profitability; maintain organized hub area.
• Schedule and coordinate hub staff coverage within payroll budget.
• Maintain monthly work schedules and attendance per policy.
• Monitor route delays with stores on the route and adjust as needed.
• Coordinate with store managers to cover routes and ensure vehicle maintenance.
• Provide input on performance for evaluations; participate in hiring and training.

Skills

Fast-paced work

Organizational skills

Problem solving

Interpersonal skills

Effective communicator

Alphanumeric matching

Job description

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub.

Bilingual candidates encouraged to apply.

Essential Job Functions

Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.

Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.

Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.

Assist with monthly cycle counts and other inventory control duties as assigned. 5. Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.

Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.

Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized.

Ensure safe driving practices are followed as well as all policies related to delivery service. Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.

Maintain an organized, clean city delivery area divided into areas/bins for each spoke store. Schedule hub employees to ensure adequate coverage while meeting payroll budget.

Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists. Ensure all team members are clocking in and out according to company policy.

Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.

Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists. Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately. Ensure mileage is being entered into the asset management system daily.

Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Make sure that all new driver training occurs timely, and that ongoing training is completed as required.

Make sure that all drivers have "passed" their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.

Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to operate effectively in a fast-paced environment
• Good organizational and planning skills
• Ability to analyze and solve problems
• Excellent interpersonal skills
• Must be an effective communicator
• Ability to quickly match alphanumeric sequences

Desired

• Familiar with automotive parts
• Supervisor and/or manager experience
• Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.