Hub Operations Supervisor - Bilingual

O'Reilly Automotive Stores; Brockton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive wages

401k employer contributions starting

Medical, dental & vision insurance

Educational assistance programs

Career growth opportunities

Stock purchase plan

Job summary

O'Reilly Auto Parts in Brockton, MA, seeks a supervisor to manage daily hub operations and oversee city delivery dispatchers, hub delivery specialists, and related staff. The role emphasizes accuracy, customer service, and inventory control, with a focus on efficient routes and cost control.

The position requires leadership experience, strong communication, and the ability to work in a fast-paced environment. Bilingual skills (Spanish) are highly desired and encouraged.

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Good organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Must be an effective communicator.
• Ability to quickly match alphanumeric sequences.
• Familiar with automotive parts.
• Supervisor and/or manager experience.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
• Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
• Responsible for oversight of all hub delivery routes under his or her responsibility.
• Maintain an organized, clean city delivery area divided into areas/bins for each spoke store.
• Schedule hub employees to ensure adequate coverage while meeting payroll budget.
• Maintain monthly work schedule for all team members under his/her supervision.
• Ensure all team members clock in/out according to policy.
• Ensure city delivery dispatcher monitors routes and communications delays.
• Work with store manager to cover routes in absence of regular supervisors.
• Ensure vehicles are well maintained and inspections completed.
• Provide input on performance for evaluations.
• Assist in hiring by recruiting tasks and interviews.

Skills

Fast-paced environment

Organizational skills

Problem solving

Interpersonal skills

Effective communication

Alphanumeric matching

Automotive parts knowledge

Supervisor/manager experience

Bilingual (Spanish)

Job description

O'Reilly Auto Parts in Brockton, MA, seeks a supervisor to manage daily hub operations and oversee city delivery dispatchers, hub delivery specialists, and related staff. The role emphasizes accuracy, customer service, and inventory control, with a focus on efficient routes and cost control.

The position requires leadership experience, strong communication, and the ability to work in a fast-paced environment. Bilingual skills (Spanish) are highly desired and encouraged.