Hub NAM Quality & Continuous Improvement Manager

HITACHI ENERGY USA INC; Raleigh (NC); On-site; USD 150,000 - 230,000; Full time

Job summary

Hitachi Energy USA Inc. in Raleigh, NC seeks a Quality & Continuous Improvement Leader for North America to lead an integrated quality and CI organization.

You will set governance, process architecture, and improvement capabilities to make issues visible and prevent quality escapes while driving performance. You will develop leaders across Engineering, Manufacturing, Supply Chain, and Operations, oversee the Quality Management System, and tie improvements to customer outcomes, project margins,

Qualifications

• Bachelor’s degree in Engineering, Operations, Quality, or related field.
• Significant leadership experience in engineered-products, project-based, manufacturing, infrastructure, or industrial-services organizations.
• Demonstrated P&L, operating-unit, or substantial operational responsibility with accountability for customer outcomes, delivery, cost, margin, working capital, productivity, or profitability.
• Broad practical experience across Engineering, Project Management, Manufacturing, Supply Chain, Field Service, Product Management, Quality, and Continuous Improvement.
• Executive-level communication and escalation skills with credibility to influence senior leaders.

Responsibilities

• Deploy the North American Quality and Continuous Improvement strategy, priorities, governance model, and operating rhythm.
• Build and lead a high-performing, integrated Q&CI organization with clear accountabilities and strong leadership.
• Establish and maintain the Quality Management System governance including nonconformance, complaints, audits, and KPIs.
• Strengthen problem-solving capability using root-cause analysis, 8D, and corrective/preventive actions.
• Collaborate with global Product, factory, R&D, Quality, Engineering, Operations, and Supply Chain to ensure effective ownership and resolution of issues.

Skills

Quality leadership

Continuous Improvement

Cross-functional leadership

Problem solving

Education

Bachelor's degree in Engineering, Quality, or related field

Job description

Location: Raleigh, North Carolina, United States

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Quality & Continuous Improvement Leader, North America

The Opportunity Join Hitachi Energy as the Quality & Continuous Improvement Leader for North America, where you will lead an integrated Quality and Continuous Improvement organization focused on improving customer outcomes and overall business performance. This is an opportunity for an experienced business and operations leader who has successfully used Quality and Continuous Improvement to transform performance. You will establish the governance, operating discipline, process architecture, and improvement capabilities needed to make significant problems visible, prevent quality escapes, and strengthen execution before process deterioration becomes a customer, operational, or financial failure. This position is broader than traditional Quality Management System administration. The successful candidate will bring substantial operational leadership experience, strong Quality and Continuous Improvement knowledge, and the credibility to challenge and influence senior leaders across Engineering, Project Management, Manufacturing, Supply Chain, Field Service, Product Management, Operations, and other global functions.

How You’ll Make an Impact

Deploy the North American Quality and Continuous Improvement strategy, priorities, governance model, and operating rhythm in alignment with customer requirements, business objectives, and operational priorities. Build and lead a high-performing, integrated Q&CI organization with clear accountabilities, strong functional leadership, appropriate succession depth, and the competencies required to govern quality events and drive systemic improvement. Develop leaders and teams who combine technical knowledge, operational judgment, structured problem-solving, and cross-functional influence. Establish and maintain the business Quality Management System, including effective governance of nonconformance reports, Customer Complaint Resolution Process, transactional Net Promoter Score, customer escalations, audits, certifications, and other critical quality systems. Ensure significant quality issues are visible, assigned to accountable owners, appropriately escalated, aged transparently, and driven through verified closure. Strengthen organizational problem-solving capability using root-cause analysis, 8D, corrective and preventive actions, creation-point and escape-point analysis, exposure assessment, recurrence prevention, and verification of effectiveness. Ensure quality investigations follow failure mechanisms across organizational and functional boundaries, including Projects, Engineering, Suppliers, Product, factories, Research and Development, and global functions. Strengthen project, supplier, engineering, and product-quality capabilities, including quality planning, engineering controls, supplier quality, factory acceptance testing, field execution, and lessons learned. Provide effective quality oversight, challenge, and assurance for product reliability and fitness for purpose while maintaining accountability with the appropriate business and technical owners. Develop strong interfaces with global Product, factory, R&D, Quality, Engineering, Operations, and Supply Chain organizations to ensure North American customer and business issues receive effective ownership and resolution. Lead the development and maintenance of the end-to-end business process landscape and its governance framework. Partner with business-appointed process owners to clarify process ownership, interfaces, controls, performance expectations, and accountability. Establish a methodology for mission-based key performance indicators and support process owners in defining measures tied to intended process outcomes. Provide analytical support and methodology for developing nested leading indicators and effective process controls that identify deterioration before failure occurs. Use quality, customer, and operating-performance data to identify systemic improvement opportunities and recommend cross-functional Continuous Improvement priorities. Facilitate business-sponsored improvement initiatives while ensuring named business owners remain accountable for implementation, benefits realization, and sustainment. Connect Quality and Continuous Improvement performance to measurable business outcomes, including customer satisfaction, delivery, project margin, working capital, productivity, predictability, and profitability. Build a culture of transparency, accountability, structured problem-solving, and continuous improvement while ensuring functional organizations retain ownership for the quality and performance of their work.

Your Background

• Bachelor’s degree in Engineering, Operations, Business, Quality, or a related discipline, or an equivalent combination of education and relevant experience.
• Significant leadership experience within an engineered-products, project-based, manufacturing, infrastructure, or industrial-services organization.
• Demonstrated P&L, operating-unit, or substantial operational responsibility with accountability for customer outcomes, delivery, cost, margin, working capital, productivity, or overall business performance.
• Broad practical experience across several of the following functions: Engineering, Project Management, Manufacturing, Supply Chain, Field Service, Product Management, Quality, and Continuous Improvement.
• Proven success using Quality and Continuous Improvement to achieve measurable improvements in customer satisfaction, delivery, cost, project margin, working capital, productivity, predictability, or profitability.
• Experience leading cross-functional transformation in complex regional and global organizations.
• Strong working knowledge of nonconformance management, root-cause analysis, 8D, corrective and preventive actions, escape analysis, recurrence prevention, effectiveness verification, process measures, and leading indicators.
• Demonstrated ability to distinguish immediate symptoms from underlying business, technical, and process causes.
• Experience establishing or improving an end-to-end process landscape, clarifying process ownership, and strengthening interfaces across functional boundaries.
• Demonstrated ability to use mission-based KPIs, leading indicators, and process controls to identify deterioration and enable action before failure occurs.
• Proven ability to lead systemic improvement across processes that extend beyond individual corrective-action or preventive-action activities.
• Experience building organizations, developing leaders, strengthening functional competencies, establishing accountability, and sustaining organizational change.
• Executive-level communication and escalation skills, with the credibility to challenge and influence senior functional and operational leaders without relying on direct authority.
• A leadership style that combines transparency, accountability, practical business judgment, systems thinking, structured problem-solving, and continuous improvement.
• Quality, Lean, or Continuous Improvement credentials are beneficial, but they will not substitute for demonstrated operational leadership and sustained business results.
• Experience with engineered-to-order systems, complex customer projects, manufacturing operations, infrastructure, or industrial services is strongly preferred.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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