Hub Dispatch Lead: Route Optimization & Service

Advance Stores Company Inc (500); United States; On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is seeking a Team Member to support warehouse operations, dispatch, and inventory in a fast-paced retail logistics setting. You will help route deliveries, verify time windows, and maintain accurate records while upholding customer service standards.

The role requires 1–2 years of warehouse experience, English communication skills, and a valid driver’s license. Company vehicles are provided for deliveries; background checks apply.

Qualifications

• High School Diploma or GED.
• 1–2 years warehouse experience.
• Ability to speak and write English; Spanish a plus.
• Valid driver’s license and insurance; reliable transportation.

Responsibilities

• Select specific trucks for each route based on volume and equipment availability.
• Maintain daily dispatch log containing start times, driver, route number, and equipment required for each delivery truck.
• Maintain database of customer locations, time windows and other information as directed.
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards.
• Perform routine filing and maintenance of records.
• Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals.
• Coordinate shipping and receiving of merchandise.
• Assemble and fill customer orders to be delivered within a 30 to 45-minute window.
• Perform inventory and cycle counts.
• Handle store opening and closing duties.
• Handle cash, cash counts and deposits.
• Stock and pull parts.
• Answer phones.
• Keep store and front counter clean.
• Keep warehouse clean and provide a safe work environment.
• Inform management of issues related to warehouse and deliveries.

Skills

Warehouse experience

Communication skills

Customer orientation

English proficiency

Multitasking

Organization

Interpersonal skills

Computer proficiency

Driver's license

Reliable transportation

Education

High School Diploma or GED

Job description

Advance Auto Parts is seeking a Team Member to support warehouse operations, dispatch, and inventory in a fast-paced retail logistics setting. You will help route deliveries, verify time windows, and maintain accurate records while upholding customer service standards.

The role requires 1–2 years of warehouse experience, English communication skills, and a valid driver’s license. Company vehicles are provided for deliveries; background checks apply.