Hub C3 Operations Supervisor — Patient Flow Leader

Montage Health; Monterey (CA); On-site; USD 129,000 - 172,000; Full time

Job summary

You will lead after-hours operational oversight, escalate issues, and support leadership with real-time information, staffing planning, and throughput optimization across the hospital.

Qualifications

• 5 years current acute care hospital experience preferred.
• Management, administrative supervisor, charge nurse or “spoke” C3 experience within the past three years.
• Broad clinical expertise to evaluate patient diagnosis and treatment plan and outcomes using established criteria.
• Knowledge of regulatory and accreditation requirements impacting hospital operations, including reportable events, informed consent, patient rights, and required notifications.
• Critical care experience is desired.
• Effective communication, customer and public relations skills.
• Ability to work as an integral member of the interdisciplinary assessment team.
• Strong organization skills.
• Knowledge of financial reimbursement, state, federal and commercial insurance requirements preferred.
• Knowledge of community resources preferred.
• Acute hospital case management experience preferred.
• Utilization Management experience preferred.

Responsibilities

• Exercises delegated administrative authority on behalf of hospital administration during after-hours periods or in the absence of hospital administration, providing operational oversight and escalating issues as necessary.
• Uses clinical knowledge to plan, coordinate, and prioritize hospital-wide patient placement activities.
• Anticipates and addresses barriers that may impede system-wide flow; escalates issues as appropriate.
• Coordinates patient placement and cohorting based on patient status and services required.
• Identifies specialized care or resource needs that may affect patient placement and coordinates with appropriate teams.
• Reviews proposed admissions and transfers for alignment with patient status and placement criteria and escalates concerns accordingly.
• Monitors real-time information and operational intelligence from Care Logistics and intervenes to meet efficiency goals.
• Collaborates with Unit C3 to facilitate timely unit progression and discharges.
• Shares census, acuity, admission, discharge and capacity needs with Staffing Coordinator and operational leaders for proactive planning.
• Assists the Order Coordinator with prioritizing ancillary testing and procedure activity.
• Serves as a consultant and educator with medical staff regarding patient status, bed placement, payor requirements, and resource utilization.
• Coordinates death management activities and coordinates with mortuaries, donor networks, and EVS for patient release.
• Provides timely communication regarding operational barriers and resolves through the chain of command.
• Facilitates communication during facility-wide emergencies by coordinating notifications and escalation with incident command.
• Completes assigned chart audits and compliance reviews and escalates variances; performs other duties as assigned.
• Remains calm, de-escalates, listens actively, and delivers exceptional customer service.

Skills

Acute care experience

Leadership experience

Communication skills

Teamwork

Regulatory knowledge

Education

BSN preferred

Job description

You will lead after-hours operational oversight, escalate issues, and support leadership with real-time information, staffing planning, and throughput optimization across the hospital.