HSPD 12 Specialist

Armada LTD; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Armada LTD in Fort Worth, TX is seeking a HSPD-12 Specialist to support PIV credentialing throughout the full lifecycle in a secure badge room environment.

You will perform Registrar and Issuer/Activator duties, maintain badge accountability, and ensure compliance with federal identity management standards while delivering professional customer service to employees and visitors.

Qualifications

• U.S. citizen able to obtain and maintain client adjudication.
• 5+ years admin/customer service experience; proficiency in USAccess.
• Intermediate computer skills including data entry and access control systems.
• Completion of HSPD-12 Registrar and Issuer/Activator training.

Responsibilities

• Perform Registrar functions: verify sponsorship, capture photos, collect fingerprints.
• Perform Issuer/Activator functions: print credentials, securely store badges, issue credentials, assist activation.
• Maintain badge accountability logs, chain-of-custody records, and reports.
• Verify identities and ensure compliance with security policies.
• Safeguard PIV materials and sensitive information; maintain confidentiality.
• Provide professional customer service in a high-security environment.
• Other duties as assigned

Skills

PIV credentialing knowledge

Privacy & data protection

Customer service

Professional communication

Calm under pressure

Education

HS Diploma or equivalent

HSPD-12 Registrar/Issuer training

Tools

USAccess

Cameras

Fingerprint scanners

Badge printers

Job description

Type: Full Time

Location: Fort Worth, TX

Overtime Exempt: No

Reports To: ARMADA HQ

Security Clearance Required: Ability to obtain and maintain a favorable client specific adjudication

*****************CONTINGENT UPON AWARD****************

The HSPD-12 Specialist supports the full lifecycle of Personal Identity Verification (PIV) credentials in a secure badge room environment. This role performs identity proofing and enrollment duties as a Registrar, as well as credential printing, issuance, secure storage, and activation as an Issuer/Activator. The Specialist ensures strict compliance with federal identity management standards while delivering professional customer service to employees and visitors.

Duties & Responsibilities:

• Perform Registrar functions, including verifying sponsorship and eligibility, capturing photographs, and collecting fingerprints for enrollment.
• Perform Issuer/Activator functions, including printing credentials, securely storing badges, issuing credentials, and assisting users with activation.
• Maintain badge accountability logs, chain-of-custody records, and produce required reports.
• Verify identities and ensure all credentialing actions comply with established security policies and procedures.
• Safeguard PIV materials, equipment, and sensitive personal information at all times.
• Provide professional customer service while operating in a high-security environment.
• Other duties as assigned

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of HSPD-12 and PIV credentialing processes, including identity proofing and issuance requirements.
• Knowledge of privacy, data protection, and badge accountability procedures in secure environments.
• Skill in operating credential systems (e.g., USAccess), cameras, fingerprint scanners, and badge printers.
• Ability to follow strict federal procedures and maintain chain-of-custody and accountability.
• Ability to handle sensitive personal data with confidentiality and accuracy while working efficiently.
• Strong customer service and professional communication skills
• Ability to remain calm, alert, and professional in high-traffic or high-pressure situations

Minimum/General Experience:

• Must be a U.S. Citizen with the ability to obtain and maintain a favorable client specific adjudication
• 5+ years administrative/customer service experience; proficiency in USAccess.
• Intermediate computer skills, including data entry and use of access control systems.
• Completion of HSPD-12 Registrar and Issuer/Activator training.

Minimum Education:

HS Diploma, or equivalent

Disclaimer:

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Special Notes:

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.