HSM Managed Services Engineer

Ironbow; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Iron Bow Technologies in the United States is seeking an HSM Managed Services Engineer to provide operational administration, monitoring, and lifecycle management for the VA's enterprise HSM environment. This role is primarily remote with limited travel to customer facilities.

You will perform remote/on-site HSM administration, monitor health and availability, and ensure 99.9% monthly uptime while managing partitions, logging, and SIEM integration.

Qualifications

• Hands-on HSM managed-services or operations experience.
• Remote HSM administration and troubleshooting experience.
• HSM high availability and disaster recovery.
• Enterprise cryptographic key lifecycle operations.
• At least two prior managed HSM engagements, with evidence of service levels.

Responsibilities

• Perform remote and on-site HSM administration and operational support.
• Continuously monitor HSM appliance health, availability, performance, capacity, and partition status.
• Maintain HSM fleet availability of 99.9% per calendar month.
• Provision, configure, modify, monitor, and securely decommission HSM partitions.
• Integrate HSM logging and audit events with VA SIEM capabilities.
• Support HSM high-availability configurations, failover, backup, and disaster recovery.
• Execute key generation, rotation, backup, recovery, archival, and destruction.
• Participate in documented key ceremonies using M-of-N quorum authentication and dual control.

Skills

HSM management

Remote admin

HA/DR

Key lifecycle

Two+ engagements

Job description

Iron Bow Technologies is for people who believe trust is paramount , transformation is embraced , and the future is here , because \"What we do matters\" !

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE OPPORTUNITY

The HSM Managed Services Engineer will provide day-to-day operational administration, monitoring, lifecycle management, availability management, and technical support for the VA's enterprise HSM environment. This position is responsible for maintaining a highly available, secure, auditable HSM managed service.

The candidate must have prior experience operating HSM managed-service environments, including remote administration, partition lifecycle management, SIEM integration, high availability, and disaster recovery. The candidate shall be able to provide at least two prior managed HSM engagements demonstrating the individual's role and the service levels sustained. Primarily remote. Limited travel to customer facility.

HOW YOU'LL MAKE AN IMPACT

• Perform remote and on-site HSM administration and operational support.
• Continuously monitor HSM appliance health, availability, performance, capacity, partition status, and key-operation failures.
• Maintain HSM fleet availability of at least99.9% per calendar month.
• Provision, configure, modify, monitor, and securely decommission HSM partitions.
• Support dedicated, shared, multi-tenant, and application-specific partition models.
• Maintain RBAC, privileged-access controls, partition isolation, and secure administrative practices.
• Integrate HSM logging and audit events with VA SIEM capabilities.
• Support HSM high-availability configurations, failover, backup, recovery, and disaster recovery.
• Execute key generation, rotation, backup, recovery, archival, and destruction activities.
• Participate in documented and witnessed key ceremonies using M-of-N quorum authentication, dual control, and split knowledge.
• Support annual disaster recovery exercises and document recovery results.
• Maintain operational runbooks, SOPs, configuration documentation, and partition-management records.
• Support incident response, root-cause analysis, corrective actions, and SLA reporting.
• Support knowledge transfer and hands-on training of VA personnel.

SKILLS THAT DRIVE SUCCESS

• Hands-on HSM managed-services or operations experience.
• Remote HSM administration and troubleshooting experience.
• HSM high availability and disaster recovery.
• Enterprise cryptographic key lifecycle operations.
• At least two prior managed HSM engagements, including evidence of the service levels sustained.

WHAT SETS YOU APART

• Experience with Thales Luna or equivalent enterprise HSM technologies.
• OEM HSM administration training/certification.
• Experience with Federal or VA environments.
• FedRAMP cloud HSM experience where applicable.

WHY YOU'LL LOVE IT!

• You will be part of a company that is growing quickly and values your voice, ideas, and experience
• You will be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees.
• You will have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed.

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Join the Iron Bow team to learn, grow and develop yourself, our customers and, ultimately, our business.