HSKP HOUSEPERSON

Texas Western International; San Antonio (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Texas Western International is seeking a hotel van driver for a swing shift on a full-time basis in San Antonio, TX. The role involves loading baggage, transporting guests to the airport and other destinations, and promoting hotel services while adhering to safety policies.

You will maintain licenses, drive records, and a clean van interior, and assist with houseman and security duties as needed. A courteous, knowledgeable approach to guests and local area navigation is essential.

Responsibilities

• Assist guests loading baggage into the van and transport to hotel, airport, or other destinations.
• Drive passengers to airport and other locations; follow safety policies.
• Keep licenses and driving documents in the vehicle at all times.
• Ensure passengers are seated and safe; report accidents or vehicle damage.
• Explain hotel services and local area attractions; stay informed about events and costs.
• Keep the van interior clean and presentable; maintain entrance areas.
• Provide guests with local directions politely and accurately.
• Perform houseman and security duties; secure baggage on request.
• Occasionally transport luggage/items without passengers as needed.
• Respond promptly to guest requests or complaints and follow up for satisfaction.
• Maintain professional appearance; follow company policies.
• Note: Other duties as assigned by supervisor or management

Job description

Overview

Position Type

Full Time

Job Shift

Swing

Description

Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.

Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.

Keeps all necessary licenses and driving record documents in the car at all times.

Ensures passengers take proper safety precautions and remain seated while driving.

Reports accidents and/or vehicle damage immediately to supervisor.

Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.

Keeps the van’s interior clean, organized, and fresh-smelling for the passengers’ comfort.

Ensures the hotel’s entrance and drive-up areas are always presentable and free from trash, food, etc.

Provides guests with local directions in a courteous and accurate manner as requested.

Houseman and Security Duties

Ensures baggage is secured and tagged at guest request to store baggage.

May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.

Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management