HOUSEPERSON/ VAN DRIVER

Texas Western Hospitality Group; Houston (TX); On-site; USD 25,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group seeks a friendly, safety-conscious driver/houseman to assist guests with loading luggage, transport them to local offices, and promote hotel services. The role requires knowledge of area streets, a clean driving record, and a professional appearance.

Responsibilities include keeping vans tidy, reporting incidents promptly, and providing accurate directions to guests while ensuring drive-up areas remain presentable and welcoming.

Qualifications

• Assists guests with loading baggage into the van and transport to local offices.
• Drives and parks vehicles safely according to hotel policies.
• Maintains valid licenses and driving documents in the car at all times.
• Ensures passenger safety and seating during transit.
• Notifies supervisors of accidents or vehicle damage immediately.
• Promotes hotel services and stays informed about events and area options.
• Maintains cleanliness and presentation of vans and public areas.

Responsibilities

• Assists incoming and outgoing guests with loading baggage.
• Transports guests to and from local office locations.
• Explains hotel amenities and local happenings to guests.
• Maintains professional image through appearance and conduct.
• Reports issues to management and follows up on guest satisfaction.
• Ensures drive-up areas are clean and presentable.

Skills

Customer service

Driving

Safety awareness

Local area knowledge

Job description

Assists incoming and outgoing guests loading baggage into the van at the hotel and other destinations.Transports guests to and from local office locations. Drives and parks safely and according to hotel driving policies.Keeps all necessary licenses and driving record documents in the car at all times.Ensures passengers take proper safety precautions and remain seated while driving.Reports accidents and/or vehicle damage immediately to supervisor.Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.Provides guests with local directions in a courteous and accurate manner as requested.Houseman Duties:Ensures baggage is secured and tagged at guest request to store baggage.May occasionally transport luggage, items, or other goods in order to provide guest services.Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Maintains the cleanliness of public spaces throughout the hotel.Note: Other duties as assigned by supervisor or management