HSKP HOUSEPERSON

Texas Western Hospitality Group; Davenport (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Texas Western Hospitality Group is seeking an Occasional Seasonal Van Driver to assist guests with loading and unloading baggage, transport to airports or local destinations, and promote hotel services.

You will keep vehicles clean, maintain licenses, provide directions, and respond to guest requests promptly while upholding safety and hotel policies.

Qualifications

• Must have a valid driver's license and clean driving record.
• Must be able to assist guests with loading/unloading baggage.
• Strong communication and navigation skills for local area directions.

Responsibilities

• Assist incoming and outgoing guests loading baggage into the van at hotel, airport, or other destination.
• Transport guests to and from the airport or other guest-requested locations.
• Drive and park safely according to hotel policies and keep licenses/records in the vehicle.
• Explain and promote hotel services and upcoming events to guests.
• Keep the van interior clean and presentable, and ensure drive-up areas are tidy.
• Provide local directions courteously and accurately to guests.
• Respond quickly to guest requests or complaints and report issues to management.

Skills

Customer service

Safe driving

Guest relations

Navigation

Tools

GPS navigation

Job description

This is an Occasional seasonal position on an as need basis. Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.Keeps all necessary licenses and driving record documents in the car at all times.Ensures passengers take proper safety precautions and remain seated while driving.Reports accidents and/or vehicle damage immediately to supervisor.Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.Provides guests with local directions in a courteous and accurate manner as requested.Houseman and Security DutiesEnsures baggage is secured and tagged at guest request to store baggage.May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management