DRIVERVAN

Texas Western Hospitality Group; Irving (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Texas Western Hospitality Group is seeking a Driver-Van responsible for transporting guests to and from the airport, hotels, and other locations while upholding safety and service standards.

The role requires knowledge of local routes, a clean driving record, and professional presentation. Duties include assisting guests, logging baggage, and promoting hotel services, with attention to guest satisfaction and timely communication.

Responsibilities

• Drives and parks safely and according to hotel driving policies.
• Keeps all necessary licenses and driving record documents in the car at all times.
• Reports accidents and/or vehicle damage immediately to the supervisor.
• Explains and promotes hotel services, facilities, and outlets; stays informed about events and costs.
• Keeps the vans interior clean, organized, and fresh-smelling for passenger comfort.
• Ensures hotel entrance and drive-up areas are presentable and trash-free.
• Provides guests with local directions in a courteous and accurate manner.
• Oversees arrival of guest packages; logs and delivers to guests in a timely manner.
• Ensures baggage is secured and tagged for guest requests to store baggage.
• May transport luggage or items to/from the airport or hotel when passengers are not present.
• Responds quickly to guest requests or complaints with appropriate follow-up actions.
• Maintains a professional image through appearance and dress.
• Follows company policies and procedures.

Job description

Our Driver-Van:Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destinations.Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.Keeps all necessary licenses and driving record documents in the car at all times.Ensures passengers take proper safety precautions and remain seated while driving.Reports accidents and/or vehicle damage immediately to the supervisor.Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.Provides guests with local directions in a courteous and accurate manner as requested.Oversees the arrival of guest packages. Ensures packages are all logged and delivered to the guest in a timely manner.Ensures baggage is secured and tagged at guest request to store baggage.May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management