HSC Office and Admin Wrkr

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 22,041 - 24,108; Full time

Job summary

Texas Tech University Health Sciences Center in Odessa is seeking a Front Desk/Call Center Assistant to handle patient calls, maintain charts, verify insurance, and coordinate scheduling. The role requires delivering high-quality patient service in a healthcare setting.

Ideal candidates will have a high school diploma or GED and at least 1 year of customer service or office experience; bilingual English/Spanish is preferred. This is a full-time, on-site opportunity with standard daytime hours.

Qualifications

• High school diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Responsibilities

• Answers incoming patient calls promptly and professionally, providing exceptional patient service.
• Creates and maintains accurate patient charts, updates demographic and insurance information, and ensures timely documentation within the EMR system.
• Verifies insurance eligibility through third-party websites and company systems.
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow.
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information.
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism.

Skills

Bilingual English/Spanish

Customer service

Office environment

Education

High school diploma or GED

Job description

Extended Job Title

HSC Office and Admin Wrkr

Position Description

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

Requisition ID

45502BR

Travel Required

Up to 25%

Pay Grade Maximum

17.50

Major/Essential Functions

• Answers incoming patient calls promptly and professionally, providingexceptional patient service.
  • assesses needs
  • scheduleappointments
  • documentmessages
  • routecalls appropriately
• Creates and maintains accurate patient charts
  • updates demographic
  • insurance information
  • ensures timely documentation within the EMR system
• Verifies insurance eligibility through third-party websites and company systems
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism

Grant Funded?

No

Pay Grade Minimum

16.00

Pay Basis

Hourly

Schedule Details

Monday–Friday, 8:00 AM–5:00 PM

Work Location

Odessa

Preferred Qualifications

• Bilingual English/Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Department

Central Call Center Ode

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Occasional Duties

Other Duties as assigned

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

• High school diploma or GED
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Report (ASR) is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.